Administrative Skills, Communication Skills, CompTIA A+, CompTIA Network+, Customer Support/Service, Follow Through, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Local Area Network (LAN), Management of Information Systems/Technology (MIS), Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Mobile Devices, Multitasking, Organizational Skills, Printers, Problem Solving Skills, Software Installation, Software Upgrades, Support Documentation, Systems Administration/Management, Systems Maintenance, Technical Support, User Account Administration, VMWare, VPN (Virtual Private Network), Wide Area Network (WAN)