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IT Support and Network Specialist – Level 2

Iberville Parish Sheriff's Office

Louisiana

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JOB DETAILS
SKILLS
Access Control, CCNA - Cisco Certified Network Associate, Cisco Nexus Switches, Cisco Switches, Cisco Unified Communications, Cloud Computing, Communication Skills, CompTIA A+, CompTIA Network+, Configuration Management, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Recovery, Dental Insurance, Detail Oriented, Disaster Recovery, Documentation, Driver's License, Firewalls, Hardware Virtualization, Health Plan, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Microsoft Active Directory, Microsoft Certifications, Microsoft Exchange Server, Microsoft Hyper-V, Microsoft Product Family, Microsoft SharePoint, Microsoft Windows Azure, Microsoft Windows NT Group Policy, Microsoft Windows Server, Microsoft Windows System Administration, Mobile Devices, NAT (Network Address Translation), Network Administration/Management, Network Monitoring, Network Performance/Analysis, Network Routing, Network Security, Network Support, Organizational Skills, Performance Analysis, Preventative Maintenance, Printers, Problem Solving Skills, Public Safety, Reporting Dashboards, Retirement Plan, SNMP (Simple Network Management Protocol), Scripting (Scripting Languages), Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VLAN (Virtual Local Area Network), VMWare, VPN (Virtual Private Network), Willing to Travel, Windows PowerShell
LOCATION
Louisiana
POSTED
1 day ago
IT Support and Network Specialist – Level 2
Full-Time | On-Site | [Plaquemine, LA / Iberville Parish]
Iberville Parish Sheriff’s Office is seeking a skilled and motivated IT Support and Network Specialist (Level 2) to join our growing team. In this role, you’ll play a key part in maintaining enterprise systems, supporting end users, and managing critical networking and security devices across our organization. If you thrive in a hands-on environment and enjoy solving technical challenges, we want to hear from you.
Key Responsibilities
  • Provide Level 2 technical support for end users across multiple departments and locations.
  • Support and administer Windows-based servers, Active Directory, and Group Policy.
  • Manage and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
  • Configure and maintain Cisco Nexus and Meraki switches, VLANs, and cloud-based dashboards.
  • Support firewall infrastructure, including Palo Alto and MikroTik devices.
  • Assist with network routing, VPNs, and cloud-based security solutions.
  • Configure and support Synology NAS and other Clustered NAS devices.
  • Monitor network performance, perform diagnostics, and carry out preventative maintenance.
  • Maintain asset documentation, configuration records, and change logs.
  • Train staff on departmental software and systems.
  • Stay open to learning new technologies (e.g., Motorola radio programming).
  • Travel to local sites within the parish for equipment installs, troubleshooting, and user support.
  • Collaborate with IT staff and escalate complex issues as needed.
  • Report directly to the IT Director and ultimately the Sheriff
Required Qualifications
  • CompTIA A+ and Network+ certifications (or equivalent, such as CCNA, Microsoft certifications).
  • 3+ years of IT support experience in a large enterprise environment.
  • Hands-on experience with:
  • Windows Server (AD, DNS, DHCP, Group Policy) & Windows 10/11 support
  • Microsoft 365 / Azure AD administration
  • Cisco/Meraki switches & VLANs
  • Palo Alto & MikroTik firewalls, NAT, VPNs, access control
  • Synology NAS configuration & management
  • Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
  • Experience with common enterprise hardware (PCs, printers, mobile devices).
  • Valid driver’s license and ability to travel locally.
Preferred Qualifications
  • Certifications such as CCNA, PCNSE (Palo Alto), MTCNA/MTCRE (MikroTik), or Azure Administrator Associate.
  • Experience with virtualization platforms (Hyper-V, VMware).
  • Familiarity with backup and disaster recovery systems (Datto, Veeam, Windows Server Backup).
  • Scripting experience (PowerShell or equivalent).
  • Knowledge of network monitoring / SNMP tools.
  • Experience with cloud-based phone systems Ex. RingCentral, Cisco Unified Communications.
  • ITIL Foundation certification or understanding of IT service management.
  • Interest or experience in Motorola radio programming or public safety communications.
Soft Skills & Traits
  • Excellent communication and customer service skills.
  • Strong troubleshooting and problem-solving abilities.
  • Ability to work both independently and in a team.
  • Highly organized, detail-oriented, and adaptable to change.
  • Passion for continuous learning and professional growth.
Work Environment
  • Full-time on-site role with travel required to parish locations.
  • Occasional after-hours, nights, weekends, and emergency support.
  • All tools and equipment provided.
Compensation & Benefits
  • Competitive salary based on certifications and experience.
  • Employer-paid training opportunities for growth.
  • Full coverage healthcare plan.
  • Paid Time Off (PTO).
  • Deferred Compensation Plan with Employer Match.
Please submit a full application at https://ibervillesheriff.com/jobs/
Job Type: Full-time
Benefits:
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance
 
Work Location: In person
 

About the Company

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Iberville Parish Sheriff's Office

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