IT Support and Network Specialist – Level 2 Full-Time | On-Site | [Plaquemine, LA / Iberville Parish] Iberville Parish Sheriff’s Office is seeking a skilled and motivated IT Support and Network Specialist (Level 2) to join our growing team. In this role, you’ll play a key part in maintaining enterprise systems, supporting end users, and managing critical networking and security devices across our organization. If you thrive in a hands-on environment and enjoy solving technical challenges, we want to hear from you. Key Responsibilities - Provide Level 2 technical support for end users across multiple departments and locations.
- Support and administer Windows-based servers, Active Directory, and Group Policy.
- Manage and troubleshoot Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Azure AD).
- Configure and maintain Cisco Nexus and Meraki switches, VLANs, and cloud-based dashboards.
- Support firewall infrastructure, including Palo Alto and MikroTik devices.
- Assist with network routing, VPNs, and cloud-based security solutions.
- Configure and support Synology NAS and other Clustered NAS devices.
- Monitor network performance, perform diagnostics, and carry out preventative maintenance.
- Maintain asset documentation, configuration records, and change logs.
- Train staff on departmental software and systems.
- Stay open to learning new technologies (e.g., Motorola radio programming).
- Travel to local sites within the parish for equipment installs, troubleshooting, and user support.
- Collaborate with IT staff and escalate complex issues as needed.
- Report directly to the IT Director and ultimately the Sheriff
Required Qualifications - CompTIA A+ and Network+ certifications (or equivalent, such as CCNA, Microsoft certifications).
- 3+ years of IT support experience in a large enterprise environment.
- Hands-on experience with:
- Windows Server (AD, DNS, DHCP, Group Policy) & Windows 10/11 support
- Microsoft 365 / Azure AD administration
- Cisco/Meraki switches & VLANs
- Palo Alto & MikroTik firewalls, NAT, VPNs, access control
- Synology NAS configuration & management
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs).
- Experience with common enterprise hardware (PCs, printers, mobile devices).
- Valid driver’s license and ability to travel locally.
Preferred Qualifications - Certifications such as CCNA, PCNSE (Palo Alto), MTCNA/MTCRE (MikroTik), or Azure Administrator Associate.
- Experience with virtualization platforms (Hyper-V, VMware).
- Familiarity with backup and disaster recovery systems (Datto, Veeam, Windows Server Backup).
- Scripting experience (PowerShell or equivalent).
- Knowledge of network monitoring / SNMP tools.
- Experience with cloud-based phone systems Ex. RingCentral, Cisco Unified Communications.
- ITIL Foundation certification or understanding of IT service management.
- Interest or experience in Motorola radio programming or public safety communications.
Soft Skills & Traits - Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to work both independently and in a team.
- Highly organized, detail-oriented, and adaptable to change.
- Passion for continuous learning and professional growth.
Work Environment - Full-time on-site role with travel required to parish locations.
- Occasional after-hours, nights, weekends, and emergency support.
- All tools and equipment provided.
Compensation & Benefits - Competitive salary based on certifications and experience.
- Employer-paid training opportunities for growth.
- Full coverage healthcare plan.
- Paid Time Off (PTO).
- Deferred Compensation Plan with Employer Match.
Please submit a full application at https://ibervillesheriff.com/jobs/ Job Type: Full-time Benefits: - Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
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