IT Support Assoc

Title: IT Support Assoc
Employee Classification: IT Support Assoc
Division Name: Finance and Planning
College/Unit: Office of Technology Solutions
Department: Learning Spaces & Audio/Visual Technologies
Campus Location: Normal, IL

Job Summary

The AV Technician will perform maintenance and installation of audiovisual classroom systems. The work also consists of assisting higher level technicians with the setting up and commissioning of audiovisual classroom systems.

Additional Information

Learning Spaces and Audio/Visual Technologies is responsible for the maintenance and operational support of the instructional technology in the 198 "general-use" classrooms as well as the 166 "departmental" classrooms across campus.

Learning Spaces and Audio/Visual Technologies also provides demonstrations and training on the use of instructional technology in the classrooms.

In addition, Learning Spaces and Audio/Visual Technologies provides design, installation and technical support for colleges, departments, and service units looking to install advanced technology in classrooms and other settings.
https://academictechnologies.illinoisstate.edu/learningspaces/

Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.
https://techsolutions.illinoisstate.edu/

Salary Rate / Pay Rate

$65,000

Required Qualifications

1. High school graduation or equivalent.

2. Any combination totaling one year (12 months) from the following categories:
a. progressively more responsible work experience in as an audio-visual technician or closely related profession
b. college course work which included Information Technology, IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one year (12 months)
- 60 semester hours or associate degree equals 18 months
- 90 semester hours equals two years (24 months)
- Bachelor’s or higher degree equals three years (36 months)

3. At least one year (12 months) of work experience in the maintenance and installation of professional audio-visual systems.

4. Knowledge of all of the following:
a. Cable pulling, cable terminating, rack building, and installation practices used for professional audio-visual systems
b. Different types of audio and video signals and cabling used in professional audio-visual systems
c. Professional audio-visual systems integration, system controls, user interfaces, and computer systems
d. Professional audio-visual sub-systems such as lighting systems, electrical systems and signal management, control systems, computer systems, and audio-visual networking
e. Basic test equipment used for installing and troubleshooting professional audio-visual systems (video signal generator, audio signal generator, multimeter)

5. Skill in maintaining, installing, and operating electronic and electrical equipment

6. Ability to read plans and schematics

7. Valid U.S. driver’s license and ability to drive a motor vehicle

8. Mechanical ability

9. Basic computer skills to include Microsoft Excel and Word

Preferred Qualifications

1. Associate's degree (or equivalent military or vocational training/experience) in an electrical, electronics, or mechanical technology field

2. Experience with networking terminations

3. Experience with assigning network information to devices or setting up devices on a network

4. Knowledge of AQAV commissioning practices and procedures

5. Basic networking skills

6. Knowledge of or ability to learn the campus networking tools needed for network jack assignments and IP address assignments

7. AVIXA CTS certification

8. Experience with the support of Zoom and/or other web conferencing tools and hardware.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Move about in various locations across campus as needed to complete day-to-day work
2. Ability to move heavy equipment and carry a backpack weighing approximately 15 lbs.
3. Ability to lift up to 50 lbs.
4. Ability to work from a ladder and/or scaffolding.
5. Ability to work in confined areas.
6. Effectively communicate on a daily basis.
7. Remain at a workstation for extended periods.
8. Distinguish colors on a monitor.
9. Distinguish color codes and wires.

Proposed Starting Date

August 20, 2026.

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383. The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.