IT Support Associate (Help Desk Technician)
Pay: $65,000–$75,000 per year
Location: Near Queensbury, NY
Employment Type: Full-time

Our client is seeking a dynamic, authentic professional to join their IT Support team as an IT Support Associate (Help Desk Technician).

This opportunity may be a great fit if you have experience in active listening, providing friendly service, and demonstrating patience; excellent problem-solving skills and high attention to detail; and technology troubleshooting, repair, and maintenance.

About This Position

This role is responsible for providing computer hardware and software support to the end-user community. It also includes inventory management and equipment deployment, as well as assisting with procurement and invoicing.

Essential Job Functions

• Deliver end-user support for all LAN/WAN-based applications in a professional, courteous manner
• Document all support tickets and resolutions in the Help Desk system
• Configure workstations, printers, and other equipment to meet end-user needs
• Work a rotational night/weekend on-call schedule, responding to calls and contacting appropriate personnel in case of emergency
• Coordinate hardware and software procurement, invoicing, and inventory management, working with the IT team and existing vendors as appropriate
• Establish and maintain control of computer and software asset inventory
• Assist IT management with budget planning, input, and tracking
• Assist with special projects to add to or improve the technology suite as directed by IT Support management

Education/Certifications

• Bachelor's degree in an information technology-related field or equivalent experience required
• 6 years of relevant IT experience required

Skills/Knowledge

• Demonstrated experience troubleshooting, repairing, and maintaining hardware and software
• Knowledge of current network system architectures and basic networking
• Strong written and verbal communication skills, with comfort communicating with co-workers and management
• Proven ability to prioritize multiple tasks and projects and meet strict deadlines
• Ability to work independently and as part of a cooperative team
• Proficiency in Microsoft Office Suite: Word, Excel, Outlook, PowerPoint
• Ability to participate in a rotational on-call schedule to provide support outside of normal business hours (evenings and weekends)

 
To see a full listing of all our open positions, please visit:
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redShift Recruiting is the region's premier recruiting agency with over 100 years of combined experience in the recruiting field. We specialize in permanent, temporary, and temp-to-hire positions. Our superior service combined with our highly qualified and carefully selected bank of candidates sets us apart.