IT Support Associate

Mindlance

Memphis, TN

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JOB DETAILS

SKILLS

Analysis Skills, Auditory, Call Monitoring, Cellular Telephone, Claims Management, Communication Skills, Computer Systems, Conflict Resolution, Customer Support/Service, Email Technology, Help Desk, Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Interpersonal Skills, Licensing, Microsoft Office, Microsoft Outlook, Microsoft Windows Operating System, Multitasking, Negotiation Skills, On Call, Organizational Skills, Problem Solving Skills, Team Player, Technical Support, Telephone Skills, Time Management, Track Customer Issues, Willing to Travel, Writing Skills

LOCATION

Memphis, TN

POSTED

30+ days ago

Description:
Position: IT Support Associate (dedicated phone support)
Requirement: Customer Service & entry level technical support.
PRIMARY PURPOSE: To provide basic IT systems support to end users on a variety of computer system issues; to respond to telephone calls, email and technical support requests; and to document, track and monitor issues ensuring a timely resolution.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Identifies, researches, resolves, and responds to a high volume of simple to moderately complex issues or questions received from internal and external customers. Provides status and follow-up information to internal or external customers. Escalates calls to the appropriate departments. Documents customer issues in call tracking system timely and accurately. Assists real-time in the resolution of support issues to decrease downtime and to bring about high levels of satisfaction. Keeps current on policies and relevant product and industry trends in order to provide technically accurate solutions to customers. Provides support after hours via on-call cell phone.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned. Supports the organization's quality program(s).

Requirements:QUALIFICATIONS

**This position is Contract to Hire and Open to Remote**

Hours are 9:30 am 6:00 pm CST Monday Friday

Education & Licensing Associate degree in a computer technology field preferred.

Position: IT Support Associate (dedicated phone support)
Requirement: Customer Service & entry level technical support.
Lifting requirement, our team to lift between 20 and 40 pounds.
Experience Three (3) years of computer systems related experience or equivalent combination of education and experience required to include two (2) years propriety software support experience and one (1) year Windows operations system troubleshooting experience. JURIS or claims management application experience preferred.

Skills & Knowledge Strong computer knowledge including, but not limited to, Windows OS, Outlook and Microsoft Office Strong oral, written and business communication skills Analytical, interpretive and decision-making skills Strong organizational skills Excellent interpersonal and customer service skills Excellent negotiation and conflict resolution skills Strong stress and time management skills Ability to work in a team environment Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT: When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.

About the Company

Mindlance

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