At Audible, we believe stories have the power to transform lives. Its why we work with some of the worlds leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
Audible is looking for a dynamic and motivated IT Support Associate to join our IT Support team. As a member of our team you will be responsible for various tasks related to IT hardware including inventory management, hardware break/fix and warranty support, setting up and collecting equipment from desks, preparing computers for deprecation and assisting with computer setups to distribute to staff.
ABOUT THE TEAM
Audibles Technical Operations organization powers the infrastructure, systems, tools and services to keep Audible running fast, secure, and resilient. As part of Audibles Technology organization, this group comprises of Network Engineering, Systems Engineering, Corporate Systems, IT Support, and Audio Visual support teams. Collectively, the Technical Operations team is responsible for enabling operational excellence for employees while delivering secure, scalable, and foundational services for our customers through infrastructure and information technology.
Audibles IT Support team is the first place for Audible employees to go with technical questions and problems with Audibles desktops, laptops, mobile devices, network services and software. The IT Support Team works with Amazon and Audible service managers and other staff to maintain internal solutions and respond to employees technical issues. Additionally, we manage all the on-premise infrastructure including servers, storage solutions, telephony and printers.
As an IT Support Associate, you will...
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.