IT Support

IT Support Specialist
Location: Cambridge, MA (100% On-Site)
Client: Harvard University
Pay Rate: $40hr

Harvard University is seeking experienced IT Support Specialists to provide technical support in a fast-paced academic environment. This position is fully on-site in Cambridge, MA and offers an opportunity to support faculty, staff, and students while working with a wide range of technologies and systems.

Responsibilities

• Provide desktop and technical support for Mac and Windows environments
• Troubleshoot hardware, software, email, and application issues
• Respond to and resolve end-user technical support requests
• Assist with workstation setup, configuration, and maintenance
• Support operating systems, desktop applications, and related technologies
• Deliver excellent customer service while communicating technical solutions clearly
• Collaborate with team members to resolve complex technical issues
• Document support activities and resolutions

Required Qualifications

• College Degree
• Data processing training, computer operations training, or relevant technical experience
• 3–5 years of experience providing customer service in a technology-focused environment
• Experience troubleshooting both Mac and Windows systems
• Experience supporting email and desktop applications
• Knowledge of hardware, software, operating systems, and computer applications
• Basic understanding of network protocols
• Strong troubleshooting and problem-solving abilities
• College degree strongly preferred
• Previous experience supporting Harvard University or another higher education institution
• Excellent written and verbal communication skills
• Demonstrated ability to work effectively in a team environment
• Strong service-oriented mindset and customer-focused approach