Job SummaryThe IT Specialist supports day-to-day technology needs across a multi-building manufacturing campus, helping keep production systems, office operations, and facility networks running smoothly. The role is designed for someone with up to a few years of hands‑on IT experience who is comfortable troubleshooting issues on the production floor, supporting users across multiple buildings, and contributing to ongoing improvements in the facility's technology environment.ResponsibilitiesFacility Wide Technical Support – Provide support for hardware, software, and network issues across multiple buildings, responding to tickets and on‑site requests. Troubleshoot and resolve issues with PCs, industrial workstations, label printers, scanners, and other manufacturing line equipment to minimize downtime.Systems Administration – Assist with managing user accounts, permissions, and device configurations in Windows environments; support Microsoft 365 concerns, Active Directory, and other business systems.Network Assistance – Help maintain wired and wireless networks across the campus, including basic troubleshooting of switches, access points, and connectivity between buildings.Hardware Deployment & Tracking – Set up, configure, and maintain desktops, laptops, mobile devices, and shared equipment; keep asset inventories up to date.Operational Technology Support – Work with maintenance and engineering teams to support devices and systems that interface with machinery and automation equipment.Security & Compliance – Follow cybersecurity best practices, assist with patching and endpoint protection, and support facility IT security requirements.Documentation – Maintain clear documentation for equipment, procedures, and network layouts to support consistency and knowledge sharing.QualificationsUnderstanding of Windows 10/11 OS environments.Familiarity with networking fundamentals (TCP/IP, DNS, DHCP, VPN).Experience with Microsoft 365/Office, Active Directory, or similar identity platforms.Ability to diagnose and resolve hardware and software issues.Solid understanding of cybersecurity best practices.Strong communication and customer service skills.Preferred QualificationsExperience with ticketing systems (e.g., ServiceNow).Exposure or familiarization with infrastructure components and their operation (switches, firewalls, access points, UPS, network cabling).Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications.Education and ExperienceEntry level to 2 years of professional IT support or system administration experience.Degree in Computer Science from a college, university, or trade school is preferred.#J-18808-Ljbffr