IT Support Eng II - AMZ10909.8

Amazon.com Inc

Madison, WI

JOB DETAILS
SALARY
$60,700–$106,300 Per Year
SKILLS
Auditing, Computer Networks, Computer Systems, Continuous Improvement, Information Systems/Technology IS/IT Administration, Operational Strategy, Operations Processes, Policy Development, Procedure Development, Root Cause Analysis, Standard Operating Procedures (SOP), Technical Leadership, Technical Support, Training/Teaching
LOCATION
Madison, WI
POSTED
30+ days ago

Employer: BOP LLC

Position: IT Support Eng II AMZ10909.8

Location: Madison, Wisconsin

Multiple Positions Available:

  1. Troubleshooting difficult IT problems without SOPs.
  2. Planning and coordinating CMs and CM templates.
  3. Collaborating with internal teams or vendors to execute projects.
  4. Leading continuous improvement efforts.
  5. Auditing the quality of work performed and provide constructive feedback when necessary.
  6. Automating manual tasks; create/improve small tools that help make team operations more efficient.
  7. Serving as the first point of escalation.
  8. Participating in hiring, training and development of others.
  9. Ensuring infrastructure networking and computing systems remain available during production hours.
  10. Managing local technical projects.
  11. Maintaining or creating policies, procedures, and processes.
  12. Identifying root-causes of operational issues and process inefficiencies.

(40 hours / week, 8:00am-5:00pm, Salary Range $60,700/year to $106,300/year)

Amazon.com is an Equal Opportunity - Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles