IT Support Engineer - End User Computing

Join a Global Leader in Workforce Solutions – Net2Source Inc.

Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision—Right Talent. Right Time. Right Place. Right Price.

Title: Senior IT Support Engineer / End User Computing Engineer
Duration: 4 Months Contract (Possible Extension)
Location: 22010 South East 51st Street, Issaquah, WA (Onsite)

Shift: Standard Business Hours

Job Description
We are seeking a Senior IT Support Engineer / End User Computing Engineer to provide onsite IT support in a service bar/genius bar environment. This role will directly support end users by providing hands-on technical assistance across end user computing, networking, conference room technologies, and IT operations.

The ideal candidate will have strong experience supporting Windows and Mac environments, Microsoft 365, networking, audio-visual technologies, and IT service operations while delivering exceptional customer support.

Key Responsibilities
• Provide onsite service bar/genius bar support for end users.
• Support End User Computing (EUC) hardware and software issues.
• Troubleshoot and support Windows PCs and Apple Mac systems.
• Perform network patching and provide smart hands support for infrastructure teams.
• Support audio-visual equipment, conference rooms, and Microsoft Teams Rooms (MTR).
• Perform IT operations and maintenance activities according to approved procedures, guidelines, and standards.
• Support customization and facilitate IT operations and maintenance processes.
• Implement programs and procedures for safeguarding data, information security, and safety.
• Execute and organize relevant system testing activities.
• Design and document new and existing IT operational processes.
• Develop service levels to fulfill business requirements.
• Perform Level 2 Help Desk activities, including user support, coaching, and training.
• Troubleshoot hardware, software, networking, and collaboration technology issues.
• Collaborate with cross-functional IT teams to resolve technical issues and improve service delivery.
• Continuously improve IT processes and operational efficiency.

Required Qualifications
• 8-10 years of professional IT support experience.
• Extensive experience supporting End User Computing (EUC) environments.
• Strong knowledge of Windows PCs and Apple Mac systems.
• Experience supporting Microsoft 365 applications and services.
• Experience with Microsoft Teams Rooms (MTR) and conference room technologies.
• Experience with networking, network patching, and smart hands support.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Experience performing Level 2 Help Desk support.
• Ability to document technical procedures and operational processes.

Preferred Qualifications
• Experience supporting Operational Technology (OT) networks.
• Experience supporting enterprise collaboration technologies.
• Experience working in enterprise IT operations.
• Experience improving IT operational processes and service delivery.

Experience & Knowledge
• Deep professional expertise in IT operations and maintenance.
• Strong understanding of IT operational processes, methodologies, and best practices.
• Ability to integrate analysis, development, testing, and implementation activities.
• Ability to provide technical leadership and guidance to colleagues and customers.
• Strong professional judgment and analytical problem-solving skills.
• Experience improving existing IT processes and operational approaches.

Why Work With Us?
At Net2Source, we believe people are our greatest strength. We are committed to helping professionals grow their careers by connecting them with industry-leading organizations, innovative projects, and meaningful opportunities. Join a company that values excellence, collaboration, diversity, and continuous learning while providing the support needed to achieve your professional goals.

Our Commitment to Inclusion & Equity
Net2Source is an equal opportunity employer committed to creating an inclusive environment for all employees. We celebrate diversity and are dedicated to fostering a workplace free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status.

Awards & Recognition
• Fastest Growing Staffing Firm by Staffing Industry Analysts (SIA)
• Largest Staffing Firms in the United States by SIA
• INC 5000 Fastest Growing Private Companies in America
• Client Technology Fast 500™
• ClearlyRated Best of Staffing® Client and Talent Awards