IT Support Engineer

Locals only & Only W2 

Position Summary:
We are seeking an experienced Onsite IT Professional to provide direct, hands-on end-user support in a high-touch "Genius Bar / Service Bar" environment. In this role, you will manage local IT operations, maintain core infrastructure, resolve technical escalations, and support site-specific technology across hardware, networking, and audio/visual systems.

Key Responsibilities:
End-User & Onsite Support: Staff the onsite service bar to provide immediate, high-touch support for PCs, Macs, and Microsoft 365 applications.
Infrastructure & Smart Hands: Handle local network patching, OT network support, smart hands assistance, and basic server/hardware maintenance.
AV & Conference Room Support: Assist with Audio/Visual setups, conference room technology, and Microsoft Teams Rooms (MTR).
2nd-Level Support & Operations: Perform 2nd-level help desk troubleshooting, conduct individual user coaching/training, and execute system testing.
Process & Security Maintenance: Implement data security standards, safeguard IT operations, and document existing and updated IT operational workflows.
Service Level Management: Help develop and maintain necessary service levels to meet business and site operational requirements.

Key Skills & Qualifications:
Required Technical Skills:
Operating Systems: Advanced proficiency with both Windows PC and Mac OS.
Productivity & Collaboration: Deep knowledge of Microsoft 365 Office Suite and Microsoft Teams Rooms (MTR).
Networking & Hardware: Solid understanding of OT networks, network patching, cabling, and general "smart hands" support.
AV / Conference Systems: Experience setting up and troubleshooting conference room Audio/Visual technology.