IT Support Engineer
A leader in the Biostimulant industry, Horizon Ag Products began manufacturing soluble humus products for Agriculture in 1983. Based in Lakewood, CO, we are a recognized leader in our industry. With approximately 120 employees, we operate six manufacturing plants in six states and several surface mines. We strongly believe our products are of significant benefit to mankind and we make them better than anyone else in the world. We support a lifestyle of balanced priorities where everyone works hard and enjoys themselves and each other. We look out for one another and cherish the caring attitude and respect we have for one another in the workplace and beyond. Above all else, we conduct ourselves with integrity and follow the guiding principles outlined on our website, www.horizonag.com.
Summary:
The primary responsibility of this position is to provide front-line support for internal staff and related technology systems. The IT Support Engineer will also be responsible for IT-related administrative duties, including user / account support, process documentation, inventory, auditing technical processes and user accounts, and asset management and procurement. The successful candidate will be an engaging, support- and security-minded person who provides timely support and is keenly aware of the changing needs of the company and user base.
What You’ll Do:
Device & Equipment Management
· Configure, deploy and maintain laptops, desktops and mobile devices (phones, tablets), including device enrollment/management and compliance monitoring
· Support the deployment and maintenance of network elements (routers, firewalls, switches, etc.)
· License, install and maintain software across managed endpoints
· Support and maintain computer peripherals, including monitors, mice, docking stations and printers
Support & Training
· Diagnose and resolve hardware and software issues across laptops, desktops and mobile devices
· Provide end-user support with a positive, patient approach that builds trust and confidence across the organization
· Train and coach staff on technology tools, IT policies and best practices for productivity and security
· Participate in ongoing security awareness training; maintain a current, working knowledge of the evolving cybersecurity threat landscape
· Apply Zero Trust principles in day-to-day activities and support the enforcement and administration of cybersecurity policies and practices
Documentation & Standards
· Create, maintain and continuously improve IT process documentation, runbooks and standard operating procedures
· Follow and enforce IT standards, policies and confidentiality guidelines
· Contribute to a culture of knowledge sharing within the IT team
Communication & Collaboration
· Build positive working relationships and communicate clearly with staff at all levels, including non-technical users and leadership
What You’ll Bring:
· Associate degree in Computer Science, Information Systems or related area, or 2 years of equivalent work experience
· Understanding of Windows operating system and Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.)
· Basic understanding of network infrastructure components (firewalls, switches, access points, routers, gateways, etc.)
· Security-conscious mindset with awareness of common threats and best practices, including email phishing and social engineering attacks, credential theft and insider threats
· Must perform tasks with integrity, competence, care and attention to detail, and demonstrate good judgment
· Strong communication skills and a collaborative, team-oriented attitude
· Basic understanding of cloud service models (SaaS, IaaS, PaaS, etc.)
Bonus Points If You Have:
· Experience administering Microsoft SharePoint
· Familiarity with Zero Trust Methodologies
· Familiarity with Microsoft Intune and mobile device management
Additional Information:
Classification: Non-Exempt / Hourly, paid bi-weekly, benefits eligible
Locations: Lakewood, CO
Horizon Ag-Products is an Equal Opportunity Employer
Horizon Ag-Products will not sponsor applicants for work visas for this position
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