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IT Support Engineer (Level 1/2) Contractor

EDI Staffing

York, PA

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JOB DETAILS
SKILLS
Authentication, Cloud Computing, Communication Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), Endpoint Security, Help Desk, Identify Issues, Information/Data Security (InfoSec), Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Mobile Devices, Network Administration/Management, Network Support, Onboarding, Problem Solving Skills, Software Patches, Team Player, Technical Support, VPN (Virtual Private Network), Virtual Machine (VM), Virtualization, Wi-Fi
LOCATION
York, PA
POSTED
1 day ago
IT Support Engineer (Level 1/2)
Role Purpose
Provide Level 1 end-user support and Level 2 infrastructure and device management support to maintain secure, reliable, and efficient IT operations across the Microsoft technology environment.
Key Responsibilities
User Support (L1)
  • Serve as the first point of contact for IT support requests received through tickets, email, and phone.
  • Troubleshoot Microsoft 365, Outlook, Teams, OneDrive, VPN, and end-user devices.
  • Log, triage, resolve, and escalate support tickets in accordance with service processes.
Infrastructure & Device Management (L2)
  • Manage Microsoft Intune and mobile device management policies for device provisioning, configuration, and compliance.
  • Apply multifactor authentication policies and identity security controls to protect user access.
  • Administer OneDrive, including synchronization, access management, and data protection.
  • Monitor servers, virtual machines, and network infrastructure to support system availability and performance.
  • Administer Active Directory and support user lifecycle activities, including onboarding and offboarding.
  • Oversee patching and endpoint protection monitoring, including Microsoft Defender alert response.
Experience & Skills
  • 3–5 years of experience in IT support spanning Level 1 and Level 2 responsibilities
  • Strong hands-on experience with the following technologies:
    • Microsoft Intune and mobile device management, including device enrollment and compliance policies
    • Multifactor authentication and identity security using Microsoft Entra ID
    • OneDrive administration and troubleshooting
    • Active Directory and the Microsoft 365 environment
  • Working knowledge of networking fundamentals, including DHCP, Wi-Fi, and virtualization concepts
Success Profile
  • Strong troubleshooting capability across end-user support, devices, and cloud services
  • Security-focused approach to identity, device compliance, and endpoint protection
  • Strong communication and collaboration skills when working with users and global IT teams
  • Demonstrates ownership, accountability, and a service-oriented mindset in resolving support issues

About the Company

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EDI Staffing

At EDI Staffing, we strive to provide the best staffing solutions for each of our business disciplines, in honest, resourceful, and creative techniques. Our mission is to connect talented people with great organizations across all industries, while maintaining our company values: accountability, innovation, integrity, teamwork and work ethic. Our commitment to our values becomes tangible in our daily customer interactions and lifetime customer relationships.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1994
WEBSITE
https://www.edistaffing.com/

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