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IT Support Engineer (Level 1/2) Contractor

CirrusLabs

York, PA

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JOB DETAILS
SKILLS
Authentication, Cloud Computing, Communication Skills, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), Endpoint Security, Help Desk, Identify Issues, Information/Data Security (InfoSec), Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Mobile Devices, Network Administration/Management, Network Support, Onboarding, Problem Solving Skills, Software Patches, Team Player, Technical Support, VPN (Virtual Private Network), Virtual Machine (VM), Virtualization, Wi-Fi
LOCATION
York, PA
POSTED
Today
IT Support Engineer (Level 1/2)
Role Purpose
Provide Level 1 end-user support and Level 2 infrastructure and device management support to maintain secure, reliable, and efficient IT operations across the Microsoft technology environment.
Key Responsibilities
User Support (L1)
  • Serve as the first point of contact for IT support requests received through tickets, email, and phone.
  • Troubleshoot Microsoft 365, Outlook, Teams, OneDrive, VPN, and end-user devices.
  • Log, triage, resolve, and escalate support tickets in accordance with service processes.
Infrastructure & Device Management (L2)
  • Manage Microsoft Intune and mobile device management policies for device provisioning, configuration, and compliance.
  • Apply multifactor authentication policies and identity security controls to protect user access.
  • Administer OneDrive, including synchronization, access management, and data protection.
  • Monitor servers, virtual machines, and network infrastructure to support system availability and performance.
  • Administer Active Directory and support user lifecycle activities, including onboarding and offboarding.
  • Oversee patching and endpoint protection monitoring, including Microsoft Defender alert response.
Experience & Skills
  • 3–5 years of experience in IT support spanning Level 1 and Level 2 responsibilities
  • Strong hands-on experience with the following technologies:
    • Microsoft Intune and mobile device management, including device enrollment and compliance policies
    • Multifactor authentication and identity security using Microsoft Entra ID
    • OneDrive administration and troubleshooting
    • Active Directory and the Microsoft 365 environment
  • Working knowledge of networking fundamentals, including DHCP, Wi-Fi, and virtualization concepts
Success Profile
  • Strong troubleshooting capability across end-user support, devices, and cloud services
  • Security-focused approach to identity, device compliance, and endpoint protection
  • Strong communication and collaboration skills when working with users and global IT teams
  • Demonstrates ownership, accountability, and a service-oriented mindset in resolving support issues

About the Company

C

CirrusLabs

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