Sign upLog in

IT Support Engineer

Red Cup IT, Inc.

Los Angeles, CA

Apply
JOB DETAILS
SKILLS
2nd Level Support, Access Control, Antivirus, Communication Skills, Computer Maintenance, Computer Science, Computer Systems, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Documentation, Firewalls, Help Desk, Identify Issues, Identity Data Management, Incident Response, Information Technology & Information Systems, Laptop PC, Linux Operating System, Mac Operating System, Microsoft Certifications, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Network Performance/Analysis, Network Routers, Network Support, Network Switching, Network Systems, Operating Systems, Performance Analysis, Policy Implementation, Printers, Problem Solving Skills, Security Monitoring, Security Patches, Software Administration, Software Installation, Systems Administration/Management, Systems Maintenance, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Testing, Time Management, User Account Administration, VPN (Virtual Private Network), Wireless LAN
LOCATION
Los Angeles, CA
POSTED
30+ days ago

We are looking for an IT Support Engineer who is responsible for providing technical assistance to users, maintaining computer systems, troubleshooting hardware and software issues, and ensuring the smooth operation of an organization's IT infrastructure. 
 

Technical Support 

  • Provide first-line and second-line technical support to employees or customers. 
  • Diagnose and resolve hardware, software, network, and system issues. 
  • Respond to help desk tickets, emails, and phone support requests. 

System & Device Management 

  • Install, configure, and maintain desktops, laptops, printers, and mobile devices. 
  • Set up user accounts, permissions, and access controls. 
  • Manage operating systems such as Microsoft Windows, macOS, or Linux. 

Network Support 

  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN). 
  • Maintain routers, switches, and firewalls. 
  • Monitor network performance and uptime. 

Software & Application Support 

  • Install and update applications and productivity tools like Microsoft 365 or Google Workspace. 
  • Troubleshoot application errors and compatibility issues. 

Documentation & Ticketing 

  • Log issues and resolutions in ticketing systems such as ServiceNow, Jira Service Management, or Zendesk. 
  • Maintain documentation for troubleshooting procedures and system configurations. 

Security & Compliance 

  • Implement security policies, patch updates, and antivirus solutions. 
  • Support identity and access management. 
  • Assist with incident response and security monitoring. 

Required Skills 

  • Strong troubleshooting and diagnostic skills 
  • Knowledge of operating systems (Windows, macOS, Linux) 
  • Networking basics (TCP/IP, DNS, DHCP, VPN) 
  • Experience with help desk or ticketing systems 
  • Customer service and communication skills 
  • Time management and problem-solving ability 

Preferred Qualifications 

  • Bachelor's degree in information technology, Computer Science, or related field 
  • Certifications such as: 
     CompTIA A+ 
    CompTIA Network+ 
    Microsoft Microsoft Certified certifications 
    Cisco Systems CCNA 

About the Company

R

Red Cup IT, Inc.

Resume Resources

Free Resume TemplatesFree Resume Builder