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IT Support Engineer

Younger Enterprise Systems LLC

Madison, WI

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JOB DETAILS
SKILLS
Adobe Product Family, Amazon Simple Storage Service (S3), Biometrics, Cloud Computing, Coaching, Communication Skills, CompTIA A+, CompTIA Network+, Computer Networks, Customer Support/Service, DNS (Domain Name System), Desktop PC, Document Scanners, Documentation, Email Protocols/Standards, Endpoint Security, English Language, Firewalls, Hardware Installation, Health Insurance, Help Desk, Identify Issues, Information Technology/Systems Audit, Internet Backup, Internet Security, Internet Technology, Internet/IP Telephony, Internet/Online Service, Intuit Quickbooks, License Management, Linux Operating System, Mac Operating System, Maintain Compliance, Malware, Microsoft Office, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft SharePoint, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Applications, Mobile Devices, Multitasking, Network Configuration Management, Network Design, Network Monitoring, Network Routers, Operating Systems, Peripheral Hardware, Presentation/Verbal Skills, Printers, Procedure Development, Security Monitoring, Software Administration, Software Installation, Systems Administration/Management, Systems Maintenance, Team Player, Technical Support, Technical Training, Testing, Training/Teaching, VLAN (Virtual Local Area Network), VPN (Virtual Private Network), Web Browsers, Wide Area Network (WAN), Wireless Communications, Writing Skills
LOCATION
Madison, WI
POSTED
30+ days ago
Benefits:
  • Simple IRA Retirement with Match
  • Competitive salary
  • Health insurance
  • Home office stipend
  • Opportunity for advancement
  • Paid time off
  • Training & development

The IT Support Engineer is responsible for advanced installation, configuration, and support of Windows-based computers, network devices and services, software and mobile devices. MacOS and Linux experience is a plus. This position requires at least 5 years of recent IT support experience including extensive use of backup systems, internet and cloud technologies, cybersecurity tools and techniques. A strong commitment to exceptional customer service, professionalism, and teamwork is expected in addition to demonstrated technical aptitude.


Service and Helpdesk Support:
·            Monitor cloud and local backup solutions and troubleshoot failures.
·            Triage and manage helpdesk tickets, initiate appropriate remedial actions.
·            Provide tier 2+ customer support both remotely and on-site.
·            Monitor computers and network devices.

Installation, Configuration, and Maintenance:
·            Server installation, configuration, and troubleshooting, including SharePoint, Google Workspace, and Synology NAS.
·            In-depth Windows computer imaging and configuration, including automated deployment.
·            Install, license, configure, and maintain common software packages like MS Office, Adobe, and QuickBooks.
·            Support, troubleshoot, and configure standard applications like email clients and web browsers.
·            Update operating systems and applications for servers and client workstations.
·            Internet domain registration and DNS name server setup including renewals and transfers.
·            Install and configure printers, scanners, and other peripherals.
·            Perform mobile device setup, app installation, and troubleshooting.
·            Provide end user training, coaching, and how-to documentation.


Network design, installation, and support:
·            Comprehensive installation, management and troubleshooting of internet gateways, firewalls, routers, and other network devices.
·            Advanced network device installation, configuration, and troubleshooting, including VLAN, VPN, and SD-WAN.
·            Advanced wireless access point installation, configuration, and troubleshooting, including mesh.
·            Internet service deployment and troubleshooting, fiber, coax, static addressing, DNS.
·            Intermediate cloud infrastructure, including VPS, S3 storage.
·            Intermediate Remote desktop (RDP/RDS) support, including license management and RemoteApp.
·            Intermediate IP telephony support and troubleshooting.


Security:
·            Monitor endpoint security for detections and updates.
·            Configure and troubleshoot various MFA systems, including biometrics.
·            Intermediate endpoint management, including malware remediation, vulnerability settings.
·            Intermediate Windows security, including BitLocker and Windows Firewall.


Additional Duties:
·            Create and maintain procedural and asset documentation.
·            Actively participate in project meetings, reviews, and team training.
·            Actively look for ways to improve efficiency and reduce manual labor and turn-around time.
·            Conduct compliance checks and IT policy audits.


Qualifications:
·            Five years of relevant experience.
·            Proven technical aptitude.
·            Strong customer service skills.
·            Strong written and verbal English communication skills.
·            CompTIA A+ and Network+ certification or equivalent.
·            Ability to manage confidential and private materials with discretion and integrity.
·            Willingness to learn and apply company standards.
·            Ability to adapt to changing priorities and switch between multiple tasks as needed.


Work Environment:
·            Fulltime, day shift, Monday-Friday
·            Primarily remote. Some onsite and inhouse work required local candidates.
·            After-hours, weekends, and on-call rotation required.



 

Flexible work from home options available.

About the Company

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Younger Enterprise Systems LLC

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