IT Support Engineer
A fantastic opportunity for a technically minded graduate or experienced IT Support professional to join a forward-thinking organisation where technology drives day-to-day success. You’ll be the main IT point of contact within the Manhattan office, working closely with and supported by a wider IT team based at the company’s head office in the UK. This is an ideal role for someone confident in taking ownership on-site while developing their technical skills in a hands-on, collaborative environment.
Location: Manhattan – fully onsite 5 days a week
Salary: $70,000 - $90,000 per annum + healthcare + dental + 401k
Requirements for IT Support Engineer:
- Strong commercial experience supporting users, ideally in-person, within an IT support role
- This company values a strong academic history, so is looking for those who achieved a 3.4 GPA or higher in an IT-related degree
- Confident in supporting both macOS and Windows environments.
- Comfortable working with productivity tools such as Microsoft 365 or Google Workspace.
- Understanding of core networking principles (e.g. IP addressing, DNS, VPN).
- Strong communicator with excellent attention to detail and a logical approach to problem-solving.
- Enthusiastic about learning new technologies and providing great internal support.
Beneficial experience:
- Familiarity with Active Directory, Azure AD or device-management tools.
- Exposure to scripting or automation
- Previous use of ticketing or incident-tracking systems.
- Interest in information security or IT best-practice frameworks.
Responsibilities for IT Support Engineer:
- Provide technical assistance to internal teams, diagnosing and resolving hardware, software and connectivity issues.
- Configure laptops, mobile devices and user accounts, ensuring smooth onboarding and offboarding processes.
- Maintain and update company systems, applications and documentation.
- Support internal collaboration tools, meeting room tech and conferencing setups.
- Identify recurring technical issues and contribute ideas for continuous improvement.
What this role offers:
- An exciting opportunity in a fast-scaling tech company
- Structured learning and exposure to a wide range of systems and tools.
- Join a company with a collaborative culture and excellent opportunities for growth.
Applications:
If you’re looking to continue your career within IT support, we’d love to hear from you — please apply via the relevant links.
We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing
applications@redtech-recruit.com
(if this email address has been removed by the job board, full contact details are available on our website).
Keywords: IT Support Engineer / IT Technician / Helpdesk Analyst / Service Desk Engineer / Desktop Support / Graduate IT Engineer / Technical Support / Junior Systems Engineer / Infrastructure Support / Active Directory / Windows / macOS / PowerShell / Microsoft 365 / Azure AD / Networking / Intune / Google Workspace / Graduate / Junior / First-Line / Second-Line / 1st Line / 2nd-Line