$79,300–$127,000 Per Year
Analysis Skills, Automation, Best Practices, Cloud Applications, Continuous Improvement, Cross-Functional, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Data Analysis, Environmental Health, Environmental Monitoring, Establish Priorities, Futures, Geography, Healthcare, Healthcare Providers, High School Diploma, Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Microsoft IIS Web Server (Internet Information Services), Microsoft Windows Azure, Microsoft Windows Server, Microsoft Windows System Administration, Multitasking, On Call, Operational Support, Performance Analysis, Performance Management, Performance Tuning/Optimization, Pharmacy, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Programming Languages, Quality Management, Reliability Engineering, Retail, SMTP (Simple Mail Transfer Protocol), Scripting (Scripting Languages), Single Sign-On (SSO), Software Administration, System Integration (SI), Systems Administration/Management, Systems Analysis, Systems Reliability, Technical Operations, Technical Support, Technical/Engineering Design, Time Management, Trend Analysis, VMWare, Web Browsers, Windows PowerShell
IT Support Engineer
Job ID 1835352BR
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Job Summary
The IT Infrastructure / Technology Engineer I supports, implements, and maintains components of the organization's technology operations, including cloud-based applications, infrastructure systems, and deployment processes. This role applies developing technical expertise and independent judgment within defined procedures to complete assigned tasks, resolve incidents, and improve system performance.
The engineer collaborates with cross-functional teams to design, deploy, monitor, and support hybrid IT environments that integrate internal systems with vendor platforms. Responsibilities span technical operations, deployment engineering, site operations, and application support, with a focus on system reliability, performance, and continuous improvement.
Job Responsibilities
- Execute daily operational activities across infrastructure, cloud, and application environments.
- Participate in software deployments (pre-release, upgrades, production).
- Support monitoring, performance tuning, and system reliability improvements.
- Assist with compatibility assessments and process development.
Infrastructure & Systems Management
- Support Azure, VMware, servers, networking, and database environments.
- Administer Microsoft technologies (Windows Server, IIS, DNS, DHCP, SMTP).
- Maintain monitoring platforms and environment health.
- Assist with lower-environment maintenance and data processes.
Automation & Continuous Improvement
- Develop basic scripts (e.g., PowerShell) to automate tasks.
- Analyze system data to identify trends and improvement opportunities.
- Recommend enhancements to improve service quality and efficiency.
Incident Management & Support
- Monitor alerts and respond to incidents, including on-call rotation.
- Troubleshoot SSO, application, infrastructure, and performance issues.
- Coordinate resolution with internal teams and vendors.
- Document incidents, root causes, and solutions.
About Walgreens
Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
Basic Qualifications
- Bachelor''s degree and at least one year of experience in a technical role OR High school Diploma/GED and at least 4 years of experience in a technical role.
- Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
- Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
- Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
Preferred Qualifications
- Experience with Azure, VMware, and enterprise infrastructure.
- Familiarity with monitoring/observability platforms.
- Experience with scripting and automation.
- Analytical skills for identifying trends and driving improvements.
- Knowledge of programming languages and IT best practices.
- Experience in technical operations, application support, or site reliability.
The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual hourly salary within this range that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
Salary Range: $79300 - $127000 / Salaried
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W
Walgreen Co
Founded over a century ago in 1901, we have a rich and colorful history of continuous improvement and innovation at Walgreens. From inventing the world’s first chocolate malted milkshake to the creation of one of the most popular and sophisticated mobile applications in retail shopping today, we have transformed ourselves into a leader within the retail and drug industry.
Walgreens, one of the nation’s largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health well being enterprise.
At Walgreens you'll find a team positively energized by the unique talents, ideas, experiences and aspirations of every individual. In other words, you can be your authentic self in our stores, offices and other workplaces, and be comfortable and confident that what matters most here is doing your best to make health and well-being within reach for everyone on a daily basis.
Walgreens has a proud legacy of valuing diversity and fostering inclusion more than 100 years-strong, and we're still living that commitment. We intend to be recognized as a “Next Practices” company for diversity and inclusion – one whose cultures, people, perspectives and workplaces reflect the current and future customers we serve while delivering superior business performance.
Walgreens has over 9,500 stores in all 50 states, the District of Columbia, Puerto Rico, and the U.S. Virgin Islands.
10,000 employees or more
https://www.walgreens.com/