Job Title: IT Support Engineer
Location: Reston, VA (REQUIRED)
About This Role:
This role will provide frontline technical support to employees, ensuring a seamless end-user experience across hardware, software, and workplace technology. You’ll play a key role in employee onboarding and offboarding, workstation lifecycle management, and the delivery of exceptional service, including white‑glove support for executive leadership.
This is an excellent opportunity for a hands-on IT professional who enjoys problem-solving, working directly with users, and contributing to a collaborative, fast-paced environment.
What You’ll Do
Serve as the primary local IT support resource for workstation setup, deployment, and distribution
Install, configure, upgrade, and troubleshoot workstation operating systems, desktop hardware, and peripheral devices for both on-site and remote users
Respond to user support requests, assess issues, and resolve technical problems efficiently and professionally
Clearly communicate technical concepts and solutions to both technical and non-technical users
Support and participate in IT infrastructure and technology initiatives and projects
Provide occasional white‑glove IT support for executive leadership
Maintain accurate asset tracking and documentation Perform additional duties as assigned
What You’ll Need:
2–3 years of experience in a Desktop Support or IT Support role, or an equivalent combination of education and hands-on experience
Strong customer service skills with a professional, approachable, and solutions-oriented mindset
Ability to work independently, manage priorities, and operate effectively with minimal supervision
Excellent verbal, written, and problem-solving skills
Experience supporting Microsoft Windows and macOS environments
Familiarity with common enterprise applications such as Microsoft 365, Slack, and Zoom
Compensation: $75-85K; Commensurate with Experience
About Comscore
At Comscore, we’re pioneering the future of cross-platform media measurement, arming organizations with the insights they need to make decisions with confidence. Central to this aim are our people who work together to simplify the complex on behalf of our clients & partners. Though our roles and skills are varied, we’re united by our commitment to five underlying values: Integrity, Velocity, Accountability, Teamwork, and Servant Leadership. If you’re motivated by big challenges and interested in helping some of the largest and most important media properties and brands navigate the future of media, we’d love to hear from you.
Comscore (NASDAQ: SCOR) is a trusted partner for planning, transacting and evaluating media across platforms. With a data footprint that combines digital, linear TV, over-the-top and theatrical viewership intelligence with advanced audience insights, Comscore allows media buyers and sellers to quantify their multiscreen behavior and make business decisions with confidence. A proven leader in measuring digital and set-top box audiences and advertising at scale, Comscore is the industry’s emerging, third-party source for reliable and comprehensive cross-platform measurement. To learn more about Comscore, please visit Comscore.com.
EEO Statement: We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law.
To comply with federal law, Comscore participates in E-Verify. Successful candidates must pass the E-Verify process after hire.
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