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IT Support Engineer - Skaneateles, NY 13152

Merge IT

Skaneateles, NY

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JOB DETAILS
SKILLS
2nd Level Support, Apple iMac, Asset Management, Customer Satisfaction, Customer Support/Service, Desktop PC, Diversity, Facebook, Finance, Healthcare, Help Desk, Industry/Trade Analysis, Inventory Management, Laptop PC, Maintenance Services, Management of Information Systems/Technology (MIS), Mobile Devices, Operating Systems, Operations Security (OPSEC), Peripheral Hardware, Problem Solving Skills, Record Keeping, Records Management, Service Level Agreement (SLA), Technical Support, Twitter
LOCATION
Skaneateles, NY
POSTED
30+ days ago
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Skaneateles, NY.  Please see below for full details-
 
Job Notes:
-- 6-12+ month contract / extensions and perm conversation are possible, but not guaranteed.
-- Onsite in Skaneateles, NY 13152
-- Drug & Background required.
 
Pay Rate = $26 w2 per hour + benefits
 
Job Description:
  • Provide second-line technical support to end users via remote and onsite assistance
  • Resolve hardware, software, operating system, application, and connectivity issues
  • Act an escalation point for incidents and service requests from the Service Desk
  • Perform IMAC activities (Install, Move, Add, Change) for end-user computing equipment
  • Install, configure, replace, and decommission desktops, laptops, peripherals, and mobile devices
  • Image, test, validate, and deploy end-user devices and applications
  • Deliver hands-on desk-side support and end-user guidance following issue resolution
  • Support VIP users and critical business meetings as required
  • Accurately document incidents, service requests, and resolutions in the ticketing system
  • Ensure tickets and tasks are completed within agreed service level agreements (SLAs)
  • Maintain accurate asset records and manage IT equipment inventory
  • Collaborate with internal support teams and escalate unresolved issues when necessary
  • Follow defined operational, security, and customer support procedures
  • Maintain a high standard of customer service and user satisfaction
Why Work with Merge IT?
We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
 
Let’s Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: https://compiled.social/MergeITLLC. You’ll be the first to know when that perfect role opens up.
 
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
 
Your next opportunity starts here. Let’s make it happen.
 

About the Company

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Merge IT

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