We have following urgent need with our client TITLE: IT Support EngineerLOCATION: Sunnyvale, CA DURATION: 6+ months Rate: DOEJob Description:
At least 2 years of enterprise IT support experience
Contributes to team effort by accomplishing related results as needed.
Excellent customer service
Ability to multi-task and handle pressures well
Proficient on supporting software and hardware applications on Apple and Windows platforms such as Microsoft Outlook, O365, Microsoft Suites, Zoom, Cisco WebEx and Jabber, Slack and Box, etc…
Jamf JSS/Casper knowledge is a plus
Proficient on diagnosing and solving hardware and software faults
Proficient on supporting VPN or remote access (ex. Yubico and Cisco AnyConnect VPN Client)
Ability to support users via phone, walkups and chat
Team player
Additional job responsibilities assigned by manager
Numbers & Facts
Location
Sunnyvale, California
Skills
Apple Hardwareunmatched
Cisco Network Systemsunmatched
Customer Support/Serviceunmatched
Hardware Administrationunmatched
Identify Issuesunmatched
Jabberunmatched
Microsoft Outlookunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Multitaskingunmatched
Remote Accessunmatched
Slackunmatched
Software Administrationunmatched
Team Playerunmatched
Technical Supportunmatched
VPN (Virtual Private Network)unmatched
WebExunmatched
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