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IT Support Engineer - Vance, AL

Merge IT

Vance, AL

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JOB DETAILS
SKILLS
Apple iMac, Asset Management, Audioconferencing, Best Practices, CompTIA A+, Customer Support/Service, Desktop Environments, Desktop PC, Diversity, Facebook, Finance, Healthcare, Help Desk, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Industry/Trade Analysis, Laptop PC, MCP - Microsoft Certified Professional, Maintenance Services, Manufacturing, Microsoft Windows Desktop, Microsoft Windows Operating System, Network Support, Network Switching, Operating Systems, Peripheral Hardware, Printers, Problem Solving Skills, Resolve Customer Issues, ServiceNow, Technical Support, Time Management, Twitter, Videoconferencing
LOCATION
Vance, AL
POSTED
30+ days ago
Our enterprise-level client is seeking to add an IT Support Engineer to the team in Vance, AL.  Please see below for full details-

Job Notes:
-- 6-month contract / extensions possible and perm conversion are possible, but not guaranteed
-- Onsite in Vance, AL
-- Drug & Background required.
-- Manufacturing environment.
 
Pay Rate = $25 w2 per hour plus benefits
 
Ideal candidate will have: Virtual or In-person Help Desk, Asset Management, AV/ Conference room, Printers, and / or Mobility OS
 
Schedule -- 24/7/365 flexibility required:
Training = 8am - 4:30pm M-F for the first few weeks during the training period.
 
Then they’ll shift to one of the following shifts.  We need flexible people:
M-F Morning: 7a-330p
M-F Evening: 3p-1130p
M-F Overnight: 11p-730a
Sat - Sun, 10a-10p 
Mon - Tue, 10a-630p
Thu - Fri, 10p-630a
Sat - Sun, 10p-10a
 
Key Responsibilities:
  • Provide deskside support for end users including IMAC (Install, Move, Add, Change) activities
  • Reimage and deploy PCs as part of refresh or break/fix processes
  • Perform hardware troubleshooting and replacement for desktops, laptops, and peripherals
  • Support users with Office 365 applications and Windows OS issues
  • Document incidents, service requests, and actions taken using ServiceNow or similar ITSM tools
  • Collaborate remotely with team members across other locations to resolve complex issues
  • Perform basic hands-and-feet network support: check switch power status, create console sessions as directed
  • Ensure timely and professional communication with end users and team leads
Technical Environment & Minimum Requirements:
  • Strong experience supporting Windows desktop environments
  • Proven hands-on experience with Office 365 at the deskside level
  • Basic knowledge of device imaging, reimaging, and PC deployment best practices
  • Excellent problem-solving and customer service skills
Nice to Have:
  • Experience using ServiceNow or similar ticketing systems
  • Familiarity with Windows Autopilot deployments
  • Hands-and-feet network support (switch checks, console sessions)
Certifications:
  • Certifications such as A+, MCP, or ITIL are a plus but not required
Why Work with Merge IT?
We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
 
Let’s Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: https://compiled.social/MergeITLLC. You’ll be the first to know when that perfect role opens up.
 
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
 
Your next opportunity starts here. Let’s make it happen.

About the Company

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Merge IT

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