Location624 Grassmere Park Drive, Ste. 30, NASHVILLE, TN, 37211Schedule/HybridHybrid schedule (after training). 3 days in office a week.Job TypeEntry LevelEmployment TypeFull TimeEducation LevelHigh SchoolOverviewAs an IT Support (Help Desk) Partner, you'll provide technical support for our restaurants, troubleshoot IT issues to ensure everything works perfectly, and collaborate with restaurant professionals to make tech a seamless part of their day. You'll also test new hardware, teach users how to use technology, and grow your own skills in a supportive environment.What's in it for youCompetitive salaryVacation and sick payHybrid work schedule/locationYearly bonus potentialMeal benefitsMedical, dental, vision, FSA, and 401K plansPaid Time off and Holidays (varies)Low-cost prescription medicationsPerkSpot savings and local dealsEmployee Assistance ProgramsFree legal assistance (Rocket Lawyer)Professional development and growth opportunitiesPrimary DutiesTroubleshoot Point of Sales (POS) technologies (registers, kitchen displays, back office, tablets, multimedia training systems).Analyze and report recurring system issues in restaurants.Collaborate with POS support engineers to optimize software and hardware solutions.Test new hardware.Utilize tools ranging from Office applications to scripting and databases.Perform other duties as required and assigned.Regularly interact with restaurant professionals.Ideal Candidates DisplayStrong oral and written communication and interpersonal skills, including technical documentation.Solid organizational and prioritizing skills.Able to work in a fast-paced environment and demonstrate a sense of urgency.Strong customer service skills.Ability to communicate effectively with technical and non-technical users.Basic knowledge of Windows Operating System.EnvironmentA successful candidate will be required to stand; walk and stoop, kneel, crouch or crawl. They must occasionally lift and/or move up to 25 pounds and is regularly exposed to ambient lighting and temperate climate conditions.Work Location/ScheduleSchedule is a 5-day work week – 3 shifts daytime Mon-Fri, and 2 shifts Sat/Sun 2pm-11pm.Hybrid schedule available (3 days in Office).Captain D's is an Equal Opportunity Employer (EOE) dedicated to creating a workplace that embraces diversity.#J-18808-Ljbffr