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IT Support / Help Desk Specialist

BradyPLUS

Bell Gardens, CA

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JOB DETAILS
SALARY
SKILLS
Communication Skills, Compensation and Benefits, Computer Maintenance, Computer Networks, Computer Operations, Computer Security, Computer Skills, Computer Workstations, Customer Experience, Desktop Administration, Desktop Hardware, Diagnostics Solutions/Software, Distribution Warehousing, Documentation, Employee Relations, Employee Relationship Management (ERM), Equipment Maintenance/Repair, Establish Priorities, Firewalls, Food Services, Food and Beverage Industry, Government, Hardware Configuration Management, Hardware Installation, Healthcare, Help Desk, Identify Issues, Keyboards, Local Area Network (LAN), Microsoft Active Directory 2000, Microsoft DOS, Microsoft Exchange Server Administration, Microsoft Office, Microsoft Windows 2000, Microsoft Windows 7, Microsoft Windows XP, Network Monitoring, Office Equipment, Operating Systems, Operations Processes, PC Hardware, PC Software, Peripheral Hardware, Physical Demands, Printers, Problem Solving Skills, Product Positioning, Program Evaluation, Record Keeping, Restaurant, Software Configuration Management, Software Evaluation, Software Installation, Systems Administration/Management, Team Player, Technical Leadership, Technical Support, Technical Writing, Training Program, VPN (Virtual Private Network), Windows Vista, Writing Skills
LOCATION
Bell Gardens, CA
POSTED
Today
Description & Requirements

Job Description

The IT Support / Help Desk Specialist will perform basic and advanced level repair of technology equipment and related peripherals. Routine tasks will include troubleshooting, diagnosis, setup, installation of equipment, and repair of electronic equipment including computers, networking components and related peripherals. The Desktop Support Specialist is responsible for providing technical support to internal employees while ensuring day-to-day operation of desktop applications and hardware within the company.

Essential Responsibilities:

    • Use appropriate knowledge bases, or relevant research, to troubleshoot and resolve various technical problems.
    • Enter commands and observe system functioning to verify correct operations and detect errors.
    • Escalate incidents and requests according to procedural documentation and training.
    • Adhere to current operational processes and procedures.
    • Set up equipment for employee use, ensuring proper installation of cables administered by a third party for all above groundwork, operating systems, or appropriate software.
    • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Refer major hardware or software problems or defective products to vendors or technicians for service.
    • Communicate technical information to management.
    • Continue to advance technical knowledge and skill sets as they relate to internal support offerings and industry requirements.
    • Other duties and responsibilities as assigned.


The Ideal Candidate Will Have Knowledge, Skills and Qualifications of :
  • Technical knowledge to perform computer troubleshooting
  • Technical knowledge to perform repair on printers, monitors, networks, and related peripherals.
  • Understanding of Windows XP Workstation and Windows 2000 and Exchange setup and configuration
  • Proficiency in Windows XP and Windows 7, MS-Office 2003 and 2007, Exchange and other desktop application environments
  • Positive detailed oriented team
  • Experience / knowledge of internet and local area networks
  • Ability to perform basic computer maintenance
  • Ability to evaluate the effectiveness of software programs
  • Ability to learn new operations, set priorities and work effectively under pressure
  • Ability to assist staff with computer operations and installation
  • Ability to follow detailed directions and complete tasks
  • Ability to work independently
  • Ability to work well with others
  • Ability to exercise sound judgment, including appropriate handling of confidential matters
  • Ability to establish and maintain effective working relationships with staff and management
  • Industry experience in food service distribution & warehouse is a plus
Education/Training/Experience:
  • A college degree is required for some computer support specialist positions, but an associate degree or certification may be sufficient. Strong problem-solving and communication skills are essential.
  • Must have a working knowledge of Windows 2000/XP, Vista, Windows 7 - DOS, Microsoft Office Suite, Microsoft Active Directory (2000, 2008 Plus)
  • 1-2yrs. of experience with personal computer hardware and software configurations, installation, maintenance, and support in a LAN environment
  • 1-2yrs. of experience with standard desktop and laptop applications troubleshooting and support
  • 1-2yrs. of experience in computer security, Firewall, and VPN support


Many computer support specialists, in order to keep up with changes in technology, continue to receive training throughout their careers by attending professional training programs. Voluntary certification programs are offered by a wide variety of organizations, including product vendors and training institutions, and are available across the Nation.

The constant interaction with other computer personnel and employees requires computer support specialists to communicate effectively via-email, over the phone, or in person. Strong writing skills are useful in writing e-mail responses.

Advancement: Entry-level computer support specialists generally work directly with in-house users. They may advance in positions that handle products or problems with higher levels of technical complexity.

Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions.

Environment: This position is a fast-paced, dynamic, and hands-on role that continues to evolve as the company expands. Standard office setting. The noise level in the work environment is usually moderate. Travel is moderate and most contact is with co-workers.

Physical: Ability to communicate effectively, ability to observe, ability to move, ability to adjust, ability to perceive. Incumbents require sufficient physical ability to work in an office setting; stand or sit and bend for prolonged periods of time; operate office equipment including use of a computer keyboard; push, pull, kneel, squat, and/or heavy lifting (up to 50+ pounds).

Compensation & Benefits:

The hourly rate for this position starts at $27.00 per hour to higher rate depending on experience This range represents what the company reasonably expects to pay an associate for this role based on current market data, internal equity, and other business factors. The actual compensation offered may vary depending on factors such as relevant experience, qualifications, geographic location, and other considerations. In addition to base pay, BradyPLUS offers a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About BradyPLUS:

BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery. We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at www.BradyPLUS.com .

BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities.

About the Company

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BradyPLUS

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