We are looking for a rockstar helpdesk engineer who loves to solve technical problems, asks lots of questions, and has excellent listening and communication skills.
Do you get a sense of pride and satisfaction, as someone's day got a lot better because of you? Are you looking to learn more about the IT space by solving real problems?
Are you fascinated with how architects and engineers build a better world? Do you want to build your career while working in a company that actually cares for its people?
You are known for:
Your love working with people and being a strong active listener
Excellent verbal and written communication skills
Details, Details, Details - you are diligent and solve problems holistically
Take ownership of the issue, and see it through to its conclusion
People like being around you because you care
What you'll do:
Provide telephone/remote and on-site troubleshooting, training, and tech support
Perform software installs and updates
Maintain accurate client network documentation
Set up and configure PCs, printers, peripherals, and networking equipment
Assist senior engineers with network deployment projects
Grow your IT skills and learn how Architecture/Design/Engineering firms work
Qualifications:
Experience providing remote phone technical support
Excellent PC and Windows troubleshooting skills
Strong MacOS troubleshooting skills
Strong skills and understanding of Microsoft Office applications
Strong working knowledge of Microsoft Office 365
Solid understanding of Active Directory and AD Architecture
Solid skills and understanding of other common business applications.
Experience with Autodesk and other AEC industry applications is a plus
Good understanding of network topology and configuration at the desktop level
Solid PC hardware, software, and Windows operating system knowledge
What we offer:
Our fun-loving, challenging, and rewarding company culture isn't for everyone. We are a growth-minded, high-energy organization that solves real problems. If you connect with our values and want to grow, we offer: