IT Support / Helpdesk Engineer

We are looking for a rockstar helpdesk engineer who loves to solve technical problems, asks lots of questions, and has excellent listening and communication skills.

Do you get a sense of pride and satisfaction, as someone's day got a lot better because of you? Are you looking to learn more about the IT space by solving real problems?

Are you fascinated with how architects and engineers build a better world? Do you want to build your career while working in a company that actually cares for its people?

You are known for:

• Your love working with people and being a strong active listener
• Excellent verbal and written communication skills
• Details, Details, Details - you are diligent and solve problems holistically
• Take ownership of the issue, and see it through to its conclusion
• People like being around you because you care

What you'll do:

• Provide telephone/remote and on-site troubleshooting, training, and tech support
• Perform software installs and updates
• Maintain accurate client network documentation
• Set up and configure PCs, printers, peripherals, and networking equipment
• Assist senior engineers with network deployment projects
• Grow your IT skills and learn how Architecture/Design/Engineering firms work

Qualifications:

• Experience providing remote phone technical support
• Excellent PC and Windows troubleshooting skills
• Strong MacOS troubleshooting skills
• Strong skills and understanding of Microsoft Office applications
• Strong working knowledge of Microsoft Office 365
• Solid understanding of Active Directory and AD Architecture
• Solid skills and understanding of other common business applications.
• Experience with Autodesk and other AEC industry applications is a plus
• Good understanding of network topology and configuration at the desktop level
• Solid PC hardware, software, and Windows operating system knowledge

What we offer:

Our fun-loving, challenging, and rewarding company culture isn't for everyone. We are a growth-minded, high-energy organization that solves real problems. If you connect with our values and want to grow, we offer:

• Competitive salary: $45,000 - $50,000 + Performance Compensation
• Comprehensive Benefits Package (starts after six months of employment)
• 21 Days PTO for when you need to decompress and recenter
• Paid Technical and Business training