IT SUPPORT / HELPDESK SUPPORT

Help Desk and Audio Visual VTE Support

EPS Corporation is seeking a Help Desk and Audio-Visual VTC Support specialist to provide technical support for AFCENT networks, client systems, and Audio-Visual/Video Teleconferencing (AV/VTC) systems at Shaw Air Force Base. The candidate will ensure seamless IT operations, troubleshoot issues, and maintain VTC equipment.

Key Responsibilities:

• Provide Communications Focal Point (CFP) Help Desk support to end users.
• Identify, research, and resolve technical problems for AFCENT network users.
• Respond to support requests via phone, email, and in person; manage trouble tickets.
• Track and document issues to ensure timely resolution and reporting.
• Support tier-one IT operations, including service interruptions and inspections.
• Manage user and administrator accounts for workstations and servers.
• Perform AV/VTC system maintenance, documentation, and upgrades.
• Test and build platforms for multi-site VTC connections.
• Maintain a Master Schedule and conduct daily equipment checks.
• Conduct site surveys and recommend AV/VTC system solutions.
• Maintain and repair AV systems, monitors, projectors, and VTC components.
• Develop and submit a Help Desk and AV/VTC Monthly Status Report.

Qualifications:

• 3 years of experience in Help Desk Support
• Security Certification Required
• U.S. Citizenship & Active Top-Secret Clearance with SCI Eligibility Required
• Experience in IT help desk support, troubleshooting, and account management
• Knowledge of AV/VTC systems, configuration, and maintenance
• Strong documentation, reporting, and problem-solving skills
• Ability to support inspections, upgrades, and system continuity