Job Description
Benefits:
- Health insurance
- Paid time off
- Vision insurance
- 401(k)
- 401(k) matching
- Dental insurance
IT Support II
Herring Bank is looking for an experienced and customer-focused IT Support II professional to join our team. In this role, you’ll provide hands-on technical support to our internal customers, troubleshoot hardware, software, and basic network issues, and help ensure our technology operates securely and efficiently.
This is a great opportunity for someone who enjoys solving technical problems, working directly with users, and continuing to grow their IT knowledge.
Location: Amarillo, TX
Schedule: Monday–Friday, with a flexible schedule between 7:00 AM and 6:00 PM local time. Occasional weekend overtime may be required.
FLSA Status: Non-Exempt
Reports To: IT Support Team Manager
Schedule: Monday–Friday, with a flexible schedule between 7:00 AM and 6:00 PM local time. Occasional weekend overtime may be required.
FLSA Status: Non-Exempt
Reports To: IT Support Team Manager
What You’ll Do
- Provide help desk support, manage work orders, and deliver excellent customer service.
- Install, configure, maintain, and troubleshoot desktops, laptops, mobile devices, and other hardware.
- Install and support software across Windows, iOS, and Android platforms.
- Troubleshoot basic network and connectivity issues.
- Utilize remote troubleshooting tools to diagnose and resolve technical issues.
- Monitor designated systems and escalate issues when necessary.
- Maintain physical and software access security standards.
- Assist employees with training on technology and products.
- Document procedures, solutions, and recurring product issues.
- Stay current on emerging technologies and IT best practices.
What We’re Looking For
- 3+ years of IT support experience.
- Strong troubleshooting skills across hardware, software, and basic networking.
- A proactive, problem-solving mindset and genuine interest in tackling IT challenges.
- Strong communication and interpersonal skills.
- Ability to follow and maintain established security policies and procedures.
- Ability to utilize AI tools to assist with troubleshooting is strongly preferred.
- Familiarity with banking systems and security is preferred.
- CompTIA A+, MCP, or similar certification is a plus. Candidates without a current certification should be willing and able to obtain one within six months with company support.
- Bachelor’s degree in a related field preferred, but not required.
- Strong work ethic, dependability, and punctuality.
- Willingness to travel occasionally.
Physical & Work Requirements
This position operates primarily in an office environment with occasional travel or outdoor activity. The role may require lifting and carrying up to 50 pounds and working with computers, mobile devices, telephones, printers, and other office technology. Candidates should be comfortable managing multiple priorities, meeting deadlines, and performing detailed technical work.
Join Herring Bank
If you enjoy helping people, solving technology problems, and working in an environment where security and reliability matter, we encourage you to apply for our IT Support II position.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Numbers & Facts
| Location | Amarillo, Texas |
| Industry | Banking |
| Company Size | 100 to 499 employees |
| Year Founded | 1899 |
| Website | https://www.herringbank.com/ |
About Company
The bank provides a full range of commercial and consumer banking products, as well as investment and trust services. While the bank is primarily owned by the family of its founder, Col. C.T. Herring, the bank has directors and owners in communities that it serves. Through local leadership and ownership, Herring Bank has created a legacy of helping customers with their financial needs for some 110 years.
Skills
- Androidunmatched
- Artificial Intelligence (AI)unmatched
- Banking Servicesunmatched
- Cellular Telephoneunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- Dental Insuranceunmatched
- Desktop PCunmatched
- Health Insuranceunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Interpersonal Skillsunmatched
- Laptop PCunmatched
- Lift/Move 50 Poundsunmatched
- MCP - Microsoft Certified Professionalunmatched
- Microsoft Windows Operating Systemunmatched
- Mobile Devicesunmatched
- Multitaskingunmatched
- Network Supportunmatched
- Order Managementunmatched
- Policy Developmentunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Procedure Developmentunmatched
- Software Administrationunmatched
- Software Installationunmatched
- Team Lead/Managerunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Vision Planunmatched
- Willing to Travelunmatched
- iOSunmatched
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