Internship Summary
The IT Support Intern is an entry-level, learning-focused position designed for high school or early college students who are interested in pursuing a career in Information Technology. This role provides hands-on exposure to supporting users, maintaining computer systems, and learning how IT services operate in a professional environment. Under the guidance of the IT team, the intern will assist with basic troubleshooting, documentation, computer setup, and user support tasks while developing foundational technical, problem-solving, and customer service skills. This position emphasizes curiosity, willingness to learn, and growth rather than prior professional experience.
What Youll Do (Essential Functions)
• Assist with monitoring and supporting computer systems, printers, and basic network connectivity. • Help install, configure, and set up computers, peripherals, and software for users. • Provide first-level support to users by answering questions, documenting issues, and escalating problems when appropriate. • Learn how to document work, tickets, and procedures using IT systems and tools. • Assist with basic user account tasks such as password resets and access requests under supervision. • Work with users to encourage effective and secure use of technology and automation tools. • Participate in learning opportunities, shadowing IT staff, and completing assigned projects. • Perform other duties as assigned by the IT manager within the scope of training, knowledge, and ability. • This is not an on-call position.
What Were Looking For
Education and/or Experience Currently enrolled in high school or early college (preferred but not required). Interest in Information Technology, computer systems, or related fields. No formal degree or professional experience required.
Knowledge, Skills, and Abilities • Basic computer skills (Windows/macOS use, file management, internet navigation). • Familiarity with common hardware such as desktops, laptops, monitors, keyboards, and printers. • Curiosity and eagerness to learn how computers and systems work behind the scenes. • Ability to follow instructions and ask questions when unsure. • Basic problem-solving skills and willingness to troubleshoot issues. • Strong interpersonal skills and a positive, customer-service-oriented attitude. • Ability to work independently with guidance and as part of a team.
Work Environment Office and healthcare environment Sitting, standing, walking, and occasional lifting (up to 20-30 lbs) Frequent use of hands for typing and handling equipment Clear vision, hearing, and communication required Limited potential exposure to dust, noise, or other typical workplace conditions