IT support (laboratory)

Job Title: Lab Computing Analyst

Location: Seattle, WA

Work Arrangement: 100% Onsite

Industry: Life Sciences / Laboratory IT

Job Description

We are seeking a Lab Computing Analyst to provide technical IT support within a laboratory environment. The ideal candidate will have experience supporting Windows-based systems, laboratory computing environments, scientific instrumentation, instrument-controlled software, networking, and desktop hardware.

This role will work closely with laboratory users, instrument vendors, and infrastructure teams to maintain reliable and compliant lab IT environments.

Key Responsibilities

- Implement, monitor, and provide technical support for laboratory IT environments integrated with scientific instrumentation.

- Configure and support Windows-based computers, operating systems, desktop hardware, peripherals, and applications.

- Support instrument-controlled software and troubleshoot instrument-related computer issues.

- Perform computer imaging, system upgrades, software installations, and hardware troubleshooting.

- Manage equipment onboarding, relocation, retirement, and inventory.

- Administer Windows security, including user/group permissions, file/folder permissions, Group Policy, and local security policies.

- Troubleshoot networking and connectivity issues involving laboratory systems and instrumentation.

- Act as the primary technical support contact for instrument vendors.

- Partner with client infrastructure teams to escalate and resolve complex technical issues.

- Support system validation, change management, upgrades, and implementation activities.

- Maintain accurate physical inventory of laboratory equipment, PCs, software, and related assets.

- Ensure laboratory systems comply with applicable corporate IT, security, quality, and compliance requirements.

- Provide technical support for software and hardware-related inquiries.

- Prepare weekly engineering/service reports and participate in client meetings.

- Support laboratory and enterprise IT initiatives as required.

- Maintain required training and compliance related to health, safety, security, environmental, and operational requirements.

Required Qualifications

- Bachelor's degree with 2+ years of technical experience, OR

- Associate's degree with 3+ years of technical experience, OR

- High school diploma/equivalent with 5+ years of technical experience.

- Strong experience with Windows operating systems and desktop support.

- Ability to troubleshoot complex hardware, software, networking, and connectivity issues.

- Strong customer service, communication, and problem-solving skills.

- Ability to manage multiple priorities and projects within established timelines.

- Comfortable working in a laboratory/controlled environment and following PPE and safety requirements.

Preferred Qualifications

- Experience supporting scientific/laboratory instrumentation.

- Experience in a Life Sciences, Pharmaceutical, Biotechnology, or Laboratory environment.

- Experience with GxP, FDA, ISO, or other regulated environments.

- Experience working in a validated/computerized systems environment.

- Knowledge of Microsoft Office, networking, remote computing, backup systems, and Windows security.

- Experience with system validation, change control, and compliance documentation.

- Experience working directly with instrument vendors and laboratory users.

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