New!
Onsite IT Site Support / Deskside Support (EUC & AV Support) Useready
Franklin Township, NJ3 days ago
- Contractor
Want to know if you’re a fit?
Upload your resume and let our AI show you.
Upload your resume and let our AI show you.
Skills
- Administrative Skillsunmatched
- Communication Skillsunmatched
- CompTIA A+unmatched
- CompTIA Network+unmatched
- Customer Relationsunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Desktop Administrationunmatched
- Desktop PCunmatched
- Document Scannersunmatched
- Documentationunmatched
- Driver's Licenseunmatched
- Endpoint Securityunmatched
- Establish Prioritiesunmatched
- Firewallsunmatched
- Follow Throughunmatched
- Help Deskunmatched
- Identify Issuesunmatched
- Laptop PCunmatched
- Mentoringunmatched
- Microsoft Active Directoryunmatched
- Microsoft Officeunmatched
- Microsoft Product Familyunmatched
- Microsoft SharePointunmatched
- Microsoft Windows Desktopunmatched
- Microsoft Windows NT Group Policyunmatched
- Microsoft Windows Operating Systemunmatched
- Microsoft Windows Serverunmatched
- Microsoft Windows System Administrationunmatched
- Mobile Devicesunmatched
- Network Administration/Managementunmatched
- Network Routersunmatched
- Network Switchingunmatched
- On Site Supportunmatched
- Onboardingunmatched
- Printersunmatched
- RMONunmatched
- Scripting (Scripting Languages)unmatched
- Systems Administration/Managementunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Supportunmatched
- Training/Teachingunmatched
- Wi-Fiunmatched
Description
A growing managed services provider is hiring a Level 1 / Level 2 IT Support Technician to support small and mid-sized business clients across Long Island. This role is ideal for someone with strong desktop support fundamentals who wants hands-on exposure to broader systems administration, networking, Microsoft 365, and client-facing MSP support.
The position starts onsite for training and mentorship, then transitions to a mostly remote structure with occasional onsite visits for break/fix, deployments, office moves, and project work. You will support a wide range of client environments and gain practical experience beyond a traditional help desk queue.
RESPONSIBILITIES
- Provide phone, remote, and occasional onsite support for end users across multiple client environments.
- Troubleshoot Windows desktops, laptops, printers, mobile devices, connectivity issues, and software problems.
- Assist with Microsoft 365 administration, including users, email, permissions, and SharePoint support.
- Support user onboarding, file shares, access requests, basic server administration, and Group Policy tasks.
- Help configure and deploy PCs, laptops, printers, scanners, and related endpoint equipment.
- Assist with network troubleshooting involving Wi-Fi, routers, switches, DNS, DHCP, and basic firewall concepts.
- Document tickets, resolutions, and client environment details clearly and consistently.
- Participate in project work such as office moves, build-outs, hardware deployments, and system upgrades.
QUALIFICATIONS
- 1-3+ years of IT support experience, ideally in an MSP or multi-site support environment.
- Strong Windows 10/11 desktop troubleshooting skills.
- Microsoft 365 / Office 365 administration and support experience.
- Basic networking knowledge across TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
- Strong communication skills and a customer-service mindset.
- Ability to manage multiple issues, prioritize effectively, and maintain ownership through resolution.
- Professional presentation and comfort interacting directly with business clients.
- Valid driver s license and reliable transportation for occasional onsite visits.
- Willingness to train onsite before moving into a mostly remote support model.
PREFERRED EXPERIENCE
- Windows Server, Active Directory, Group Policy, file shares, and permissions experience.
- RMM or PSA tool exposure.
- Experience with endpoint security, backup tools, or remote monitoring platforms.
- Scripting or automation interest.
- Experience supporting handheld scanners or similar business devices.
- CompTIA A+, Network+, or similar certifications.
How We Work:
- Practical, hands-on support across real client environments.
- Remote-first troubleshooting whenever possible.
- Direct mentorship and collaboration in a small technical team.
- Professional communication, clear documentation, and strong follow-through.
- Flexibility when urgent client needs or project work occasionally fall outside normal business hours.
Numbers & Facts
| Location | Long Island, NY |
Similar Jobs
IT Support Specialist CFS
Brooklyn, NY10 days ago- $60,000–$65,000 Per Year
Senior IT Support Specialist Atrium
New York, NY13 days ago- $115,000–$135,000 Per Year
- New!
IT Asset Management Analyst Neotecra
New York, NY2 days ago- Full-time
- Employee
- New!
Information Technology Professional (IT Support) U.S. Navy
Suffern, NYToday Desktop Support Engineer II Pinnacle Technical Resources
New York, New York30 days agoRemote- $30 Per Hour
- Contractor