A growing managed services provider is hiring a Level 1 / Level 2 IT Support Technician to support small and mid-sized business clients across Long Island. This role is ideal for someone with strong desktop support fundamentals who wants hands-on exposure to broader systems administration, networking, Microsoft 365, and client-facing MSP support.
The position starts onsite for training and mentorship, then transitions to a mostly remote structure with occasional onsite visits for break/fix, deployments, office moves, and project work. You will support a wide range of client environments and gain practical experience beyond a traditional help desk queue.
RESPONSIBILITIES
Provide phone, remote, and occasional onsite support for end users across multiple client environments.
Troubleshoot Windows desktops, laptops, printers, mobile devices, connectivity issues, and software problems.
Assist with Microsoft 365 administration, including users, email, permissions, and SharePoint support.
Support user onboarding, file shares, access requests, basic server administration, and Group Policy tasks.
Help configure and deploy PCs, laptops, printers, scanners, and related endpoint equipment.
Assist with network troubleshooting involving Wi-Fi, routers, switches, DNS, DHCP, and basic firewall concepts.
Document tickets, resolutions, and client environment details clearly and consistently.
Participate in project work such as office moves, build-outs, hardware deployments, and system upgrades.
QUALIFICATIONS
1-3+ years of IT support experience, ideally in an MSP or multi-site support environment.
Strong Windows 10/11 desktop troubleshooting skills.
Microsoft 365 / Office 365 administration and support experience.
Basic networking knowledge across TCP/IP, DNS, DHCP, routers, switches, and Wi-Fi.
Strong communication skills and a customer-service mindset.
Ability to manage multiple issues, prioritize effectively, and maintain ownership through resolution.
Professional presentation and comfort interacting directly with business clients.
Valid driver s license and reliable transportation for occasional onsite visits.
Willingness to train onsite before moving into a mostly remote support model.
PREFERRED EXPERIENCE
Windows Server, Active Directory, Group Policy, file shares, and permissions experience.
RMM or PSA tool exposure.
Experience with endpoint security, backup tools, or remote monitoring platforms.
Scripting or automation interest.
Experience supporting handheld scanners or similar business devices.
CompTIA A+, Network+, or similar certifications.
How We Work:
Practical, hands-on support across real client environments.
Remote-first troubleshooting whenever possible.
Direct mentorship and collaboration in a small technical team.
Professional communication, clear documentation, and strong follow-through.
Flexibility when urgent client needs or project work occasionally fall outside normal business hours.