We are seeking a skilled Technical Support Analyst to provide hands-on IT support in a mixed Mac and PC environment. This role is responsible for day-to-day technical support, troubleshooting, and user assistance, with a strong focus on Office 365 and Adobe Creative Suite applications.
Key Responsibilities
Provide technical support in a mixed Mac and PC environment
Troubleshoot hardware, software, and network issues across MacOS and Windows
Support Office 365 applications including Outlook, Teams, OneDrive, and SharePoint
Provide user support for Adobe Creative Suite, with emphasis on Photoshop and Illustrator
Install, configure, and maintain desktop and laptop systems
Respond to help desk tickets and resolve issues in a timely and professional manner
Document issues, resolutions, and procedures
Escalate complex issues as needed while ensuring user satisfaction
Required Skills & Experience
Proven experience as a Technical Support Analyst or similar IT support role
Strong knowledge of MacOS and Windows operating systems
Hands-on experience supporting Office 365
Familiarity with Adobe Creative Suite, especially Photoshop and Illustrator
Excellent troubleshooting and customer service skills
Strong communication skills, both written and verbal
Preferred Qualifications
Experience supporting creative or design teams
Familiarity with ticketing systems and IT documentation
Ability to manage multiple issues and priorities effectively