IT Support Manager

Amazon.com Inc

Milan, MI

JOB DETAILS
SKILLS
Cross-Functional, Customer Experience, Customer Satisfaction, Customer Service Management, Customer/Client Research, Desktop PC, Diving, Finance, Financial Systems, Information Technology & Information Systems, Leadership, Legal, Management of Information Systems/Technology (MIS), Metrics, Network Administration/Management, Service Delivery, Team Lead/Manager, Technical Leadership, Technical Support, Usability Engineering, Web Programming
LOCATION
Milan, MI
POSTED
12 days ago

At Amazon, we strive to be Earth"s most customer-centric company where people can find and discover anything they want to buy online. We hire the world"s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

The IT Services organization that supports this growth through the implementation of technology solutions including: desktop productivity tools, systems and network infrastructure, and HR/financial systems, and company-wide technology programs such as website availability and latency.

Amazon is searching for a proven and established leader to manage an IT Support team. This leader will be responsible for IT service delivery for corporate operations. This leader will be responsible to drive standardization and communication in the region and tie into IT Services initiatives, owning the needs of the internal customers

Key job responsibilities

  • Directly manage a team, building an organization that can support and sustain regional growth and customer need.
  • Working closely with engineering and other operations teams to incorporate customer feedback and address key support and usability concerns for customers throughout the region.
  • Maintaining very high customer satisfaction and a consistently great work experience for all Amazonians, regardless of location.
  • Effectively defining/analyzing metrics to drive team behavior in pursuit of goals.
  • Working effectively in a cross-functional environment with legal, technical, senior management teams and site leadership.
  • Traveling occasionally to meet with remote staff and customers.
  • Developing and holding to Operational Excellence metrics, diving deep into the details and data to understand how our customers interact with our services and infrastructure

About the Company

A

Amazon.com Inc

At Amazon, we don’t wait for the next big idea to present itself. We envision the shape of impossible things and then we boldly make them reality. So far, this mindset has helped us achieve some incredible things. Let’s build new systems, challenge the status quo, and design the world we want to live in. We believe the work you do here will be the best work of your life.

Wherever you are in your career exploration, Amazon likely has an opportunity for you. Our research scientists and engineers shape the future of natural language understanding with Alexa. Fulfillment center associates around the globe send customer orders from our warehouses to doorsteps. Product managers set feature requirements, strategy, and marketing messages for brand new customer experiences. And as we grow, we’ll add jobs that haven’t been invented yet.

It’s Always Day 1
At Amazon, it’s always “Day 1.” Now, what does this mean and why does it matter? It means that our approach remains the same as it was on Amazon’s very first day – to make smart, fast decisions, stay nimble, invent, and stay focused on delighting our customers. In our 2016 shareholder letter, Amazon CEO Jeff Bezos shared his thoughts on how to keep up a Day 1 company mindset. “Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight,” he wrote. “A customer-obsessed culture best creates the conditions where all of that can happen.” You can read the full letter here

Our Leadership Principles
Our Leadership Principles help us keep a Day 1 mentality. They aren’t just a pretty inspirational wall hanging. Amazonians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates. To read through our Leadership Principles from Customer Obsession to Bias for Action, visit https://www.amazon.jobs/principles
COMPANY SIZE
10,000 employees or more
INDUSTRY
Retail
FOUNDED
1994
WEBSITE
http://Amazon.com/militaryroles