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IT Support Manager

K2J Marketing Partners LLC

Saint Louis, MO

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JOB DETAILS
SALARY
SKILLS
Adobe Product Family, Analysis Skills, Applications Security, Artificial Intelligence (AI), Business Processes, Computer Hardware, Computer Maintenance, Computer Science, Computer Security, Computer Software, Customer Service Management, Data Recovery, Dental Insurance, Desktop PC, Detail Oriented, Documentation, Email Servers, Email Technology, Emerging Technology, Establish Priorities, Hardware Administration, Health Insurance, Industry/Trade Analysis, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Mac Operating System X (OS X), Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Needs Assessment, Network Administration/Management, Network Design, Operating Systems, Organizational Skills, Performance Analysis, Printers, Project/Program Management, Software Administration, Software Upgrades, Staff Requirements, Staff Training, Technical Support, Testing, Time Management, Training/Teaching, Workstation Hardware
LOCATION
Saint Louis, MO
POSTED
11 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

 
IT Support Manager
In this role, the Support Manager will oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed. The ideal candidate will have extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge. Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth. 
 
Status: Full-time/40 hours (Monday-Friday) Department: IT 
Pay: Salary Physical Setting: Corporate Office 
Experience: 2+ Years    
Salary:  $75,000+ 
 
Benefits 
  • 401(k) 
  • 401(k) Matching 
  • Dental Insurance 
  • Health Insurance 
  • Paid Time Off 
  • Bonus Pay 
 Day-to-Day Duties and Responsibilities 
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware 
  • Handle business-critical IT tasks and system improvements 
  • Enable faster and smarter business processes and employee productivity 
  • Take responsibility for projects and solutions within the larger business initiative 
  • Research and evaluate emerging technologies, hardware, and software 
  • Track and maintain hardware and software inventory 
  • Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, Dropbox, AI, and Odoo 
  • Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions 
  • Ensure network components work together seamlessly to meet business needs, using their full range of capabilities, and stay informed about new features and competitor solutions 
  • Install, configure, and support workstation software, hardware, printers, and phones 
  • Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy  
  • Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly 
  • Implement applications and software upgrades and troubleshoot any performance issues 
  • Train employees in using software and hardware, and provide technical support when needed 
 
Qualifications 
  • Two years of post-graduate experience working in IT 
  • Deep knowledge of operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring tools 
  • Excellent interpersonal skills 
  • Ability to maintain confidentiality of company information 
  • Accountable, self-starter who is flexible, highly adaptable and able to work at a fast pace 
  • Candidate should be extremely organized, detail-oriented and possess an ability to learn quickly, multi-task and know how to prioritize duties to meet requests and deadlines 
  • Expertise in implementing, configuring, and testing IT solutions 
  • Strong creative and analytical thinking 
 
Proficiency 
  • Bachelor’s degree (or equivalent) in computer science 
  • Project management experience  
  • Professional certification 
  • Must enjoy working in a fast-paced team environment. 
  • Good research and problem-solving skills. 
  • Ability to multi-task and take initiative. 

About the Company

K

K2J Marketing Partners LLC

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