IT Support

American Technology Consulting

Mount Pleasant, IA

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JOB DETAILS

SKILLS

Best Practices, Communication Skills, Community Support, Computer Hardware, Computer Networks, Customer Support/Service, Data Analysis, Email Technology, Emerging Technology, Fiber Optic Cable, Fiber Optics, Hardware Configuration Management, Hardware Installation, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Reports, Kiosks, Leadership, Maintain Compliance, Mobile Devices, Needs Assessment, Network Administration/Management, Operational Audit, Problem Solving Skills, Project Planning, Regulatory Compliance, Requirements Management, Root Cause Analysis, Safety Compliance, Safety Equipment, Safety Systems, Server Support, System Operations, Systems Administration/Management, Technical Support, User Account Administration, User Interface/Experience (UI/UX), VoIP (Voice over IP), Wireless Communications

LOCATION

Mount Pleasant, IA

POSTED

30+ days ago

Notes • This is not a remote or hybrid position. On‑site presence is mandatory. • Work location 1200 E Washington St, Mount Pleasant, IA 52641 • Candidates must reside within a reasonable daily driving distance of Mount Pleasant, Iowa. • Do not submit candidates with backgrounds primarily in development, cybersecurity, systems analysis, or network engineering; this is a hands-on operational IT role. The Iowa Department of Corrections (MPCF) is seeking an experienced, service‑focused Information Technology Specialist to provide comprehensive IT support within a 24/7/365 correctional environment. This role supports a user community of more than 1,500 individuals, including over 280 staff and approximately 1,200 incarcerated individuals. The contractor will serve as the primary on‑site technical resource for hardware, software, security systems, network operations, and user support across multiple secured environments. 4 weeks of CERT training in Des Moines required. Key Responsibilities: Technical Systems Support • Provide installation, imaging, configuration, and maintenance for PCs, servers, switches, security systems, cameras, wireless systems, VoIP/phone systems, kiosks, OffNet systems, email, II TV systems, and related technologies. • Troubleshoot and resolve technical issues involving PCs, switches, wireless equipment, PDAs, and safety/security devices. • Perform hardware replacements, cabling, fiber optic work, wireless deployment, switch maintenance, and fiber management. • Support door controls, security cameras, recording systems, and safety equipment technologies. • Maintain accurate device and inventory records. • Collaborate with the ITS4 on system operations, maintenance, and complex issue resolution. Operations & Help Desk • Serve as the primary technical contact for MPCF users regarding hardware and software issues. • Provide high‑quality customer service to staff, incarcerated individuals, and critical stakeholders. • Create, monitor, and complete work orders; perform root‑cause analysis and implement solutions. • Set up new user computer accounts and ensure appropriate access levels based on work location and security requirements. • Apply strong communication skills and Core Correctional Practices (CCP) in all user interactions. • Assist in operational issue resolution while ensuring compliance with DoIT, DOC, and MPCF policies. Project Planning & Implementation • Partner with the Associate Warden of Administration and ITS4 to gather requirements, plan, test, and implement technology projects. • Support projects involving servers, databases, switches, applications, new technologies, hardware configurations, and systems upgrades. • Apply technical competencies and industry best practices to optimize operational efficiency and productivity. General Expectations • Graduation from a four-year college or university • Demonstrate working knowledge of computers, networking, wireless, fiber optics, security hardware, recording systems, safety systems, phone systems, and related communication technologies. • Collaborate effectively with facility leadership, co‑workers, end users, and external partners. • Ensure adherence to all security regulations, life‑safety guidelines, and compliance standards. • Conduct data analysis to understand operational needs and implement practical solutions. • Participate in training to remain current with emerging technologies. • Move, install, and configure computer hardware as required.

About the Company

American Technology Consulting

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