Job Description
Benefits:
- Training & development
- Competitive salary
- Paid time off
Benefits/Perks
- People first work culture environment
- Open collaboration with the US network
- Flexible Scheduling
- Competitive Compensation
Company Overview
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Summary
The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective will be to respond to support requests in a timely manner, be the reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.
IT Technicians are expected to display good interpersonal skills. The IT Technician will possess the ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills.
The Level III Technician works jointly with the sales team to provide pre-sales and post-sales support, including tasks such as discovery meetings, site surveys, proposals, and presentations on technical assessments, implementations, and ongoing technical account management. The selected candidate will be results-oriented, self-motivated, energetic, professional, reliable, and a team player
IT Technician III Responsibilities:
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools (RMM) and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Administration of M365/Google tenants and users
- Cloud administration (preferably MS Azure)
- Administration of cybersecurity solutions (antivirus/EDR/MDR...)
- Administration of networks
- Perform preventative maintenance, including patching, vulenrarbilites management ...
- Automate internal process by using adopted technologies (Autotask PSA, Ninja One RMM, ...)
- Ensuring company safety and security standards are met.
IT Technician III Requirements:
- Previous MSP experience (mandatory)
- Knowledge of main OSs for workstations/servers
- Field experience with cloud, cybersecurity and AI solutions
- Good knowledge of English and Spanish
- Satisfactory Background Check contingent to hiring
Compensation: $80,000.00 - $90,000.00 per year
Our growth isn’t measured in numbers, it’s an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We’re Committed to a People First Culture
Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.
Numbers & Facts
| Location | Miami, Florida |
| Industry | Computer/IT Services |
| Salary | $80,000–$90,000 Per Year |
| Company Size | 1 to 9 employees |
| Website | https://www.teamlogicit.com/StamfordCT703/ |
About Company
TeamLogic IT helps business stay safe, productive and profitable through the smart use of technology. Companies of all sizes have relied on our complete spectrum of managed IT services and solutions to address their IT challenges. As one of the fastest growing Managed IT Services organizations in the nation, we have a need for speed – speed to fill a variety of positions, from engineers and certified technicians to business development professionals.
Skills
- Antivirusunmatched
- Artificial Intelligence (AI)unmatched
- Background Investigationunmatched
- Cloud Computingunmatched
- Computer Securityunmatched
- Customer Support/Serviceunmatched
- Desktop PCunmatched
- English Languageunmatched
- Establish Prioritiesunmatched
- Hardware Repairunmatched
- Information Technology & Information Systemsunmatched
- Internet Portalunmatched
- Internet Securityunmatched
- Maintenance Servicesunmatched
- Microsoft Windows Azureunmatched
- Multitaskingunmatched
- Network Administration/Managementunmatched
- Operational Support Systems (OSS)unmatched
- Organizational Skillsunmatched
- Peripheral Hardwareunmatched
- Philosophyunmatched
- Post-Salesunmatched
- Pre-Salesunmatched
- Preventative Maintenanceunmatched
- Problem Solving Skillsunmatched
- Safety Standardsunmatched
- Safety/Work Safetyunmatched
- Salesunmatched
- Sales Managementunmatched
- Sales Supportunmatched
- Service Level Agreement (SLA)unmatched
- Software Patchesunmatched
- Spanish Languageunmatched
- System Operationsunmatched
- Team Playerunmatched
- Technical Analysisunmatched
- Technical Leadershipunmatched
- Technical Presentationunmatched
- Technical Supportunmatched
- Time Managementunmatched
- Training/Teachingunmatched
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.
Free resume templatesFree resume builder
Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.
Free resume builder