IT Support & Office Coordinator

Job Requirements

IT Support & Office Coordinator

Full Time | Onsite in Franklin, TN

Innovative Renal Care is seeking an IT Support & Office Coordinator for our corporate office in Franklin, TN. In this full-time role, you will serve as the primary onsite technical support resource for employees and executive leadership while also driving smooth corporate office operations. You will ensure a seamless technology experience through responsive desk-side, walk-up, and remote support, troubleshooting hardware, software, and connectivity issues, managing conference room technologies, and handling daily onsite administrative workflows.

Responsibilities

• Provide responsive desk-side, walk-up, and remote technical support for hardware, software, and end-user computing issues, ensuring timely resolution of help desk requests.
• Deliver high-touch technical support and troubleshooting for executive leadership with professionalism, discretion, and excellent customer service.
• Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, printers, laptops, monitors, docking stations, and peripherals.
• Support conference rooms, boardrooms, and collaboration technologies, including displays, projectors, video conferencing platforms, and presentation equipment during business meetings.
• Configure, deploy, test, and maintain laptops, monitors, docking stations, and workstation setups for new hires, transfers, and office moves.
• Monitor, document, and resolve incidents and service requests through the IT ticketing system while properly escalating unresolved queries.
• Manage core office operations as the sole onsite administrative support contact, including package handling, mail distribution, supply restocking, Active Directory user account administration, and technology asset inventory.

Qualifications

• Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent experience will be considered.
• 2 to 5 years of experience in desktop support, technical support, end-user computing, help desk, or related technology roles.
• Strong troubleshooting experience with Microsoft Windows operating systems and Microsoft 365 applications.
• Basic knowledge of Active Directory, Group Policy, and Windows ACLs.
• Experience supporting laptops, desktops, printers, monitors, docking stations, and end-user peripherals.
• Proven background working with IT ticketing systems and documenting support activities.
• Demonstrated ability to provide exceptional customer service in a high-visibility environment with excellent organizational and communication skills.

Benefits

At Innovative Renal Care (IRC), our comprehensive benefits program is a key component of our total compensation package. It includes a 401(k) match, healthcare coverage, and a broad range of other benefits that compare favorably within our industry and marketplace. Learn more at IRC Benefits and Perks.

About Innovative Renal Care

We are one of the largest dialysis service providers in the U.S., partnering with local physicians to deliver high-quality care to patients with ESRD and other kidney conditions. Our mission is to be the trusted experts and preferred partners for patients, physicians, and healthcare providers by delivering best-in-class care, service, and solutions.

Our Values: I CARE

Integrity & Innovation - Earn trust by keeping promises and embracing new solutions.

Compassion - Treat patients, families, and colleagues with respect and empathy.

Accountability - Take ownership and recognize the contributions of others.

Results-Driven - Strive for excellence and exceed expectations.

Everyone Counts - Foster diversity, equity, teamwork, and collaboration.

Why Join IRC?

• Career Growth - Be part of a values-driven team making a meaningful impact.
• Competitive Compensation - Salaries continually benchmarked against market and trends.
• Enhanced PTO - Your most recent dialysis experience counts toward PTO accrual.
• Team Culture - Thrive in a supportive environment that values innovation, accountability, and compassion.

Innovative Renal Care is an equal opportunity and a drug free workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origins, citizenship, disability or protected veteran status. All applicants will be subject to a drug screening and background check upon acceptance of an offer.

IRC will only contact you from careers@innovativerenal.com or team members with an @innovativerenal.com email address. Please be cautious and aware of spam or fraudulent emails soliciting personal or banking information. IRC will not request this information via email.

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