IT Support & Operations Administrator

Job Summary

We are seeking a motivated and technically skilled IT Support & Operations Administrator to provide day-to-day technical support while helping maintain and enhance our client organization's IT infrastructure. This role combines hands-on help desk support with systems administration, infrastructure maintenance, vendor coordination, and technology planning. The ideal candidate is customer-focused, highly organized, and thrives in a fast-paced environment.

Responsibilities

• Provide first-level technical support for hardware, software, network, and system issues, ensuring timely resolution of employee requests.
• Install, configure, maintain, and troubleshoot computers, operating systems, software applications, printers, and other peripheral devices.
• Monitor and support the daily operation of servers, networks, and IT infrastructure to ensure reliability, performance, and security.
• Evaluate system performance and recommend improvements to increase efficiency, scalability, and cybersecurity.
• Develop, maintain, and document IT policies, procedures, and best practices.
• Coordinate with technology vendors and service providers for support, maintenance, and implementation of IT solutions.
• Assist with the deployment of new technologies and system upgrades that support business objectives.
• Partner with department leaders to understand technology needs and deliver effective solutions.
• Maintain compliance with company IT policies, security standards, and industry best practices.
• Support IT budgeting, asset management, and technology planning initiatives.
• Stay current on emerging technologies, cybersecurity trends, and industry developments.
• Manage multiple projects and priorities while delivering exceptional customer service.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent experience will be considered.
• 2+ years of experience in IT Support, Help Desk, Systems Administration, or IT Operations.
• Experience installing, configuring, and supporting Windows-based hardware, operating systems, and software.
• Working knowledge of networking fundamentals, cloud platforms, and IT infrastructure.
• Experience troubleshooting hardware, software, printers, networking, and user account issues.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills with a customer-first approach.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Experience working with third-party vendors and technology providers is a plus.