Long-Term Contract – Strong Potential to Convert Full-TimeYou'll want this logo on your resume!Position OverviewThe IT Support Analyst II is responsible for providing technical support and troubleshooting assistance to employees across hardware, software, and network-related issues.This role serves as a key point of contact in a call center environment, diagnosing and resolving technical problems while delivering high-quality customer service.Key ResponsibilitiesProvide Tier II technical support for desktop, laptop, software, hardware, and network issuesInstall, configure, and maintain PC hardware, software, and peripheral devicesRespond to user inquiries and troubleshoot technical issues via phone, email, and remote support toolsGuide users through step-by-step troubleshooting in a clear, professional, and user-friendly mannerEscalate complex issues as needed and collaborate with internal IT teams to ensure timely resolutionDocument support activities, resolutions, and system updates in the ticketing systemProvide one-on-one end-user assistance and training when requiredQualificationsExperience supporting Windows-based desktop environments and standard business applicationsStrong troubleshooting skills across hardware, software, and network connectivity issuesExcellent communication and customer service skillsAbility to work effectively in a fast-paced call center or help desk environmentExperience with ticketing systems and remote support tools preferred#J-18808-Ljbffr