Description The IT Support Services Technician plays a key role in building the technology foundation for the NWSL's 18th team. As the first point of contact for technology support, this position is responsible for standing up the systems, devices, and processes the club runs on, and for delivering day-to-day support to staff, coaches, and players ahead of and during the inaugural season. This role is ideal for someone who thrives in fast-paced environments, enjoys solving problems hands-on, and wants to shape how a pro sports organization uses technology rather than inherit it. This position sits on the Haslam Sports Group IT team, works alongside the teams supporting the Columbus Crew and Cleveland Browns, and reports directly to the Director of Technology Support Services. Essential Duties & ResponsibilitiesHelp deploy end-user hardware, printers, conference room AV, and network for the new NWSL facilityCoordinate with vendors and contractors during the facility buildout, documenting standards as they're setServe as the first point of contact for technology support in person, by phone, and through ticketsProvide first- and second-level support for Windows and Mac laptops, mobile devices, software, and peripheralsOwn employee onboarding and offboarding, including account creation, device provisioning, and access removalManage users and groups in Active Directory, Entra ID, and OktaEnroll, configure, and secure devices in Intune, Iru, and Apple Business ManagerSet up, maintain, and troubleshoot meeting rooms and collaboration technologyTroubleshoot end-user connectivity, trace ports, build patch cables, and make basic VLAN changesWrite PowerShell scripts to automate routine tasks and reportingSupport setup, breakdown, and on-site technology for team events, including some nights and weekendsBuild and maintain the knowledge base, user guides, and runbooksIdentify recurring issues and recommend better tools, processes, and proceduresWork closely with HSG IT, Crew, and Browns teams to align standards and share resourcesOther duties as assigned Required skills, experience & abilitiesAssociate's or bachelor's degree in Information Technology or a related field, or equivalent work experience1–3+ years of hands-on IT support or helpdesk experience (3+ preferred)Strong troubleshooting skills across Windows, macOS, iOS, and AndroidWorking knowledge of Active Directory, Microsoft 365, and networking fundamentals (TCP/IP, DHCP, DNS, VLANs, Wi-Fi)Strong interpersonal and communication skills; comfortable supporting executives, coaches, players, and vendorsHighly organized, able to manage multiple priorities and work independentlyMust be a reliable, dependable, and positive team playerPowerShell scripting and experience with Intune, Iru, Entra ID, or Okta a plusExperience deploying technology for a new office or facility a plusCertifications such as CompTIA A+, Network+, Security+, or Microsoft 365 Fundamentals a plusAble to work home matches and events