IT Support Specialist – 1st Shift

We are seeking an experienced IT Support Specialist to provide technical support in a fast-paced healthcare environment. This role will troubleshoot hardware, software, application, and connectivity issues while providing excellent support to staff, patients, and visitors.

Responsibilities

• Troubleshoot hardware and software issues across Windows, iOS, Android, Citrix, Epic, and SCCM

• Manage approximately 35–40 tickets daily through ServiceNow

• Provide remote technical support using SCCM

• Document, resolve, and escalate technical issues as needed

• Deliver professional, customer-focused IT support

Requirements

• CompTIA A+ Certification – REQUIRED

• 2+ years of IT support/help desk experience

• Strong troubleshooting and customer service skills

• Experience with ServiceNow, Windows, and remote support tools preferred

• Detail-oriented team player who can work independently

Schedule

• Training: Monday–Friday, 8:30 AM–5:00 PM for 1 week

• Regular Shift: Tuesday–Saturday, 6:00 AM–2:30 PM

• 100% onsite for the initial 6-month contract

• Upon conversion, position transitions to a hybrid schedule with 3 WFH days per week
  
  #INDEAST