IT Support Specialist 2

Kforce has a client in Jacksonville, FL that is seeking a motivated and service-focused IT Support Specialist 2 to provide technical support across a dynamic business environment. This individual will play a key role in maintaining end-user productivity by resolving technical issues, supporting workplace technology, and delivering a high level of customer service.

Key Responsibilities:

• Provide first- and second-level technical support for a variety of hardware, software, and connectivity-related issues
• Troubleshoot and resolve problems involving desktops, laptops, mobile devices, printers, scanners, and other workplace technology
• Support users with day-to-day technical challenges and ensure issues are handled in a timely and efficient manner
• Monitor and respond to incoming support requests, prioritizing work based on business impact and urgency
• Collaborate with cross-functional teams to identify root causes, implement solutions, and improve the overall user experience
• Maintain accurate documentation of incidents, resolutions, and system updates within the organization's ticket management platform
• Assist with workstation deployments, equipment replacements, and technology onboarding activities
• Deliver professional, customer-focused support while building positive relationships with end users across the organization
• Contribute to process improvements and knowledge-sharing efforts that enhance service delivery and operational efficiency