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IT Support Specialist 3

Datasoft Technologies

Conyers, GA

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Audioconferencing, Audiovisual, Automation, Automotive Repair and Maintenance, Best Practices, Business Processes, Business Solutions, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Applications, Cloud Computing, Communication Skills, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Systems, Customer Service Software, Desktop Administration, Desktop Hardware, Google Chrome Browser, Identify Issues, Incident Management, Information Technology & Information Systems, Information Technology Consulting, Interpersonal Skills, Laptop PC, Life Insurance, Mobile Devices, Mobile Technology, On Site Support, Operating Systems, Operational Improvement, Operational Support, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Support, Professional Services, ServiceNow, Software Administration, Software Configuration Management, Software Engineering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Trend Analysis, Videoconferencing
LOCATION
Conyers, GA
POSTED
Today
IT Support Specialist 3

Hybrid: Conyers, GA

About the Job
  • Duration: Long term Contract (possibility of extension)
  • Location: - Hybrid: Conyers, GA
  • Pay rate: Hourly, depending on experience
  • Job ID:806330
Responsibilities:
  • This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems).  Experience providing operations support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences.  This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies.
Specific Duties Include:
  • Maintaining cost-efficient, scalable cloud environments for the organization.
  • Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
  • Designing, building, and maintaining internal cloud applications for the organization.
  • Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
  • Making hardware and software recommendations for the organization, based on needs of the project and organization.
  • Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
  • Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
  • Provides customer support in supporting software, configurations, and business submission processes.
  • Looking for ways to improve operations within company to digitize common tasks.
  • Keeping data leakage and downtime to an absolute minimum.
  • Assists other members of the IT Infrastructure team.
  • Monitors ticket activities and provide escalation when needed.
  • Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
  • May act as an administrator or agency subject matter expert for lobby management software or other applications as needed.
Qualifications: 
  • Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience. OR
  • Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university AND five years of related experience. OR
  • One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
  • Competencies Needed
  • 2-3+ years providing IT support and management experience
  • Professional certification (e.g. A+, Network+, Cloud+ or equivalent)
  • Experience with using ServiceNow.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
  • Must have the ability to detect emerging trends and make recommendations for change.
  • Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
  • Display current knowledge of technologies (computer systems, mobile devices, and technology products).
  • Experience with resolving TCP/IP network issues.
  • Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
  • Proven problem-solving skills.
About our Company
DataSoft Technologies is a highly recognized provider of professional IT Consulting services in the US. Founded in 1994, DataSoft Technologies, Inc. provides staff augmentation services for Information Technology and Automotive Services. Our team member benefits include:
  • Paid Holidays/Paid Time Off (PTO)
  • Medical/Dental Insurance
  • Vision Insurance
  • Short Term/Long Term Disability
  • Life Insurance
  • 401 (K)
 
 
 
 

About the Company

D

Datasoft Technologies

Incorporated in 1994, DataSoft Technologies, Inc. is a customer-focused consulting and staffing services organization that provides solutions across all disciplines of business, including Engineering, Finance, Information Technology, Professional, Consulting, and software development. Its staff augmentation and business solutions provide a flexible, integrated workforce available for contract to hire—or permanent placement—with companies in the private and public business sectors. The company serves a broad range of businesses in the automotive, financial services, insurance, manufacturing, media and entertainment, software and telecommunications industries.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Computer/IT Services
FOUNDED
1994
WEBSITE
http://www.datasoft-tech.com

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