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IT Support Specialist 3

Integrated Resources, Inc

Conyers, GA

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JOB DETAILS
SKILLS
Amazon Web Services (AWS), Audioconferencing, Audiovisual, Automation, Best Practices, Business Processes, Business Solutions, CAD/CAM (Computer-Aided Design/Computer-Aided Manufacturing), Cloud Applications, Cloud Computing, Communication Skills, CompTIA Network+, Computer Hardware, Computer Science, Computer Security, Computer Software, Computer Systems, Customer Service Software, Customer Support/Service, Desktop Administration, Desktop Hardware, Google Chrome Browser, Identify Issues, Incident Management, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Mobile Devices, Mobile Technology, On Site Support, Operating Systems, Operational Improvement, Operational Support, Presentation/Verbal Skills, Printers, Problem Solving Skills, Production Support, ServiceNow, Software Administration, Software Configuration Management, Software Engineering, Systems Administration/Management, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, Trend Analysis, Videoconferencing
LOCATION
Conyers, GA
POSTED
30+ days ago
Job Title: IT Support Specialist 3
Location: Conyers, GA
Duration: 12+ Months

Job Description:
Duties and Responsibilities:
This position is looking for an IT Support Specialist 3 who will maintain business applications and critical infrastructure and provide management and support for additional client systems (e.g., Nemo Q/GALA, VRT cameras, A/V, mobile systems). Experience providing operations support to triage production incidents and engage with respective partners to restore services and post-incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about emerging IT technologies

Specific Duties Include:
  • Maintaining cost-efficient, scalable cloud environments for the organization.
  • Understanding business objectives of the company and creating cloud-based solutions to facilitate those objectives.
  • Designing, building, and maintaining internal cloud applications for the organization.
  • Keeping up to date on best practices in cloud computing and making improvements to the cloud infrastructure of their company or organization.
  • Making hardware and software recommendations for the organization, based on needs of the project and organization.
  • Experience in automation and provisioning technologies, such as AWS CLI and Terraform.
  • Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
  • Provides customer support in supporting software, configurations, and business submission processes.
  • Looking for ways to improve operations within company to digitize common tasks.
  • Keeping data leakage and downtime to an absolute minimum.
  • Assists other members of the IT Infrastructure team.
  • Monitors ticket activities and provide escalation when needed.
  • Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
  • May act as an administrator or agency subject matter expert for lobby management software or other DDS applications as needed.

Minimum Qualifications:
  • Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software engineering AND three years of related experience. OR
  • Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science, software engineering from an accredited college or university, AND five years of related experience. OR
  • One year of experience at the lower-level IT Support Specialist 2 or a position equivalent.

Competencies Needed
  • 2-3+ years providing IT support and management experience
  • Professional certification (e.g. A+, Network+, Cloud+ or equivalent)
  • Experience with using ServiceNow.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Excellent communication and interpersonal skills are essential. Must be a result and goal-oriented individual with the persistence and patience necessary to work effectively with a variety of internal and external constituencies.
  • Must have the ability to detect emerging trends and make recommendations for change.
  • Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software in a multi-computer environment.
  • Display current knowledge of technologies (computer systems, mobile devices, and technology products).
  • Experience with resolving TCP/IP network issues.
  • Experience or the ability to learn how to effectively maintain and support video conferencing, A/V and dash cam software and equipment.
  • Proven problem-solving skills.

Skill Matrix:
Skill Required Amount of Experience Experience
Bachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software Required
Knowledge of basic network troubleshooting. Required 3 Years
Knowledge of Microsoft Windows Active Directory Domain Name Service and Dynamic Host Configuration Protocol. Required 2 Years
Experience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application software Required 2 Years
Knowledge of Microsoft Active Directory local and group policy. Required 2 Years
Professional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION Required
Experience with using ServiceNow Required 2 Years
Experience with resolving TCP/IP network issues Required 2 Years
Experience in automation and provisioning technologies, such as AWS CLI and Terraform Required 2 Years


Feel free to forward my email to your friends/colleagues who might be available. We do offer a referral bonus! Thank you for your time and consideration.
I am looking forward to hearing from you.

About the Company

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Integrated Resources, Inc

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