IT Support Specialist

Job Title-IT Support Specialist

Company- Spectra Credit Union

Location-Alexandria VA

Are you ready to take your career to the next level by working with a spectacular company?

Position Overview

The IT Support Specialist will perform multiple tasks, such as planning and delivery of customer support services, including installation, consultation, troubleshooting, user assistance, and training.

The position's essential duties include the following:

• Provide fast and useful technical assistance on computer systems.
• Perform system installs, upgrades, and debug software applications.
• Troubleshoot and offer viable solutions to various hardware and software problems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide excellent technical knowledge and communicate effectively to understand the problem and explain its solution.
• Direct unresolved issues to the next level of support personnel.
• Analyze and identify trend issue reporting and devise preventative solutions.
• Identify and suggest possible improvements to procedures.
• Travel to the branch locations to provide IT support.

What qualities are we looking for in an IT Support Specialist?

• Service and Quality Focused
• Adaptable
• Detail Oriented
• Collaborative and Team Oriented
• Self-Motivated
• Critical Thinker and Problem Solver
• Positive Attitude
• Time management
• Software installation
• Communicator

Requirements

Education

A high school diploma or GED is required.

One to two years of work experience in a help desk setting.

Are you ready to build a more vibrant future? This is more than a job; it's a rewarding career.