IT Support Specialist, Aspen HospitalityFull-timeJob Location: Aspen/DenverBudgeted Pay Rate: $26.00Job category: AH Corporate ServicesSeason: Year RoundJob Classification: Full-Time RegularCompensation: USD 26 - USD 28 - hourlyAspen Hospitality, a division of Aspen One, develops, owns, and operates a growing portfolio of luxury and upper‑scale hotels, private clubs, and branded residential properties under the Nell and Limelight brands. This includes The Little Nell, Aspen's only Five‑Star, Five‑Diamond ski‑in/ski‑out hotel and its affiliated Residences located at the base of Aspen Mountain, as well as a new Nell property currently in development at Rockefeller Center in New York City.Aspen Hospitality's Limelight hotels include those across Colorado in Aspen, Snowmass, Denver, and Boulder (opened August 2025); Ketchum, Idaho; Mammoth, California (opened December 2025); and Charleston, South Carolina (coming in 2028).Aspen Hospitality also owns and operates the Aspen Mountain Club, Snowmass Mountain Club, and Mammoth Lakes Mountain Club. For more information, visit www.aspenhospitality.co . Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [emailprotected], aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.Position SummaryThe IT Support Specialist has primary day‑to‑day support responsibility for hotel information systems and software applications support. This includes end‑user support, help desk activities, on‑site problem resolution and systems installation. The position performs their duties with a guest‑service mindset and with the goal of enabling hospitality employees to provide excellent service to our guests. This position reports to the IT Support Services Manager. The hourly pay range for this position is $26.00–$28.00. Actual pay will be dependent on budget, experience, and office location.Job Posting DeadlineApplications for this position will be accepted until July 15, 2026.Essential Job Functions/Key Job ResponsibilitiesPerform desktop and application support across the hotel portfolioAssist in the identification, diagnosis, and resolution of issues within the hardware and software ecosystemsOnboard new users via Active Directory, Office365, and user‑specific applicationsMaintain commitment to providing excellent customer service in a fast‑paced and sometimes stressful environmentOccasional after‑hours work and on‑call rotation is requiredProvide input on current and future technology and outside support servicesProvide support of projects for departments and end‑usersProvide end‑user problem solving and troubleshooting and delegate support to staff or outside vendors, as neededAssist in maintaining inventories of all equipment and software and establish standard configuration and operating proceduresAssist in maintaining user configurations, passwords and access privilegesProvide support during system outages or interruptions and maintain contingency operations until full recovery is achievedPerform projects as assigned, specific to the job dutiesOther duties as assignedEducation & Experience RequirementsCompTIA A+ or other industry certification; college degree in Information Systems or technology field preferred1+ years in hotel operations or applicable technical experience preferredKnowledge, Skills & AbilitiesExcellent organizational, verbal and written communication skillsProficient knowledge of Microsoft Windows, Exchange, and Active DirectoryKnowledge of computer applications and operating systemsKnowledge of hospitality applications, for example Infor HMS, Alice, Delphi, Sonifi, preferredKnowledge of Wi‑Fi and internet networking environmentKnowledge of security standards and best practices within the technical fieldKnowledge of standard practices for diagnosing and fixing technical problemsAbility to identify, analyze, and resolve technical problems effectivelyAbility to learn and utilize advanced technical tools, systems, or softwareAbility to manage small projects is preferredAbility to approach complex problems methodically and analyze them from multiple perspectivesAbility to ensure accuracy in technical work and avoid errorsAbility to stay up to date with new technologies, tools, and industry standardsWork Environment & Physical DemandsAbility to stand, walk or be on your feet for extended periods of time; kneeling and bending may be requiredRegularly work indoors with no adverse conditionsMust be able to occasionally lift, push or pull up to 50 lbs. individually or with assistanceJob BenefitsThis position is classified as a regular full‑time position eligible for the following benefits:Health, Dental and Vision Insurance ProgramsFlexible Spending Account ProgramsLife Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs401(k) Savings PlanEmployee Ski Pass and Dependent Ski PassesOther company perksThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives, and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever‑evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.By clicking the link above or any third‑party link within this posting, you are leaving this site and going to a third‑party website where the third‑party website's terms and privacy policy apply.#J-18808-Ljbffr