Key Responsibilities Support all PCs, phones, IT peripherals and IT infrastructure in the officeDocument work in IT incident ticketing system thoroughlyProvide support to incidents that are escalated from IT Technicians or the Service DeskProvide technical support during events, conferences and meetings, on site and off site as neededSupport office administration activities, projects and priorities as assignedParticipate with internal IT groups during projects and activitiesRespond to power, HVAC, network and other outages, planned and unplanned in the officeSpecial projects and duties as assignedQualifications 3+ years Corporate Environment3+ years Technical Support ExperienceExperience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and WordExperience supporting and troubleshooting Cisco VoIP phone and voicemail systemExperience supporting and troubleshooting web conferencing - especially Zoom and Microsoft TeamsExperience using and supporting Apple and Android mobile devices and OSesExperience configuring and supporting printers and multifunction devicesExperience using ServiceNow to log IT IncidentsNetwork troubleshooting knowledgeGeneral experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues)Experience supporting and troubleshooting audio‑visual equipmentStrong customer service orientation, with a can‑do attitude and follow‑through skillsPossess analytical and problem solving skillsWork well with others in a team environment requiring minimal supervisionStrong overall written and oral communication skillsAbility to effectively contribute to project documentationAbility to contribute and positively impact internal specialty support team or a major projectCapable of traveling for business and working in different H&K sites independentlyCapable of lifting and moving equipment weighing as much as 50 lbs.Ability to work onsite at H&K officesMinimum Education: Bachelor's degreeIT Certifications (ITIL Foundations, A+, etc…) or demonstrated equivalent experienceBenefits Comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partnersLife and AD&D insuranceShort and long term disability insuranceTax‑advantaged accounts for health care expenses, including FSAs and HSAsFSAs for dependent careHealth advocacy servicesBehavioral health and counseling resources for all family members401(k)Profit sharingBackup dependent careSenior care planning supportResources for individuals with development disabilities and their caregiversPaid holidays and other paid time off, including paid leave for new parentsEqual Opportunity Employer Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP's privacy policies.#J-18808-Ljbffr