Million Dollar Baby Co. is looking for an IT Support Specialist to provide technical assistance to our associates. Were seeking a versatile and enthusiastic support technician to set up and deploy hardware and software, as well as deliver top-notch end-user support. This role will work closely with our systems and data teams.
What you'll be doing:
• Provide internal helpdesk support for Million Dollar Baby associates, contractors, and visitors • Respond to, record, track, and resolve tickets using our helpdesk software-attention to detail is essential • Monitor, triage, and assign Tier 1 helpdesk requests • Maintain and update the internal IT knowledgebase • Create documentation for new issues or deployments • Provision laptop and desktop computers (Windows 11 and MacOS) for onboarding and replacements • Troubleshoot and resolve hardware, software, or basic network issues for end-users in the office and warehouse • Support and troubleshoot the A/V setup for video conferencing, including Zoom and Zoom Rooms, Slack, and conference room technology • Setup and tear down audio/visual equipment for company-wide events • Assist with IT projects and other tasks as needed • Research and present emerging technologies to the team
What you bring to the table:
• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience) • Previous experience in a helpdesk or IT support role, preferably 1-2 years • Warehouse IT support is a plus • Basic understanding of computer hardware, software, and networking principles • Familiarity with helpdesk software and ticketing systems • Legendary customer service and deskside manner • Ability to troubleshoot and resolve technical issues effectively and efficiently • Ability to prioritize tasks, manage time effectively, and handle multiple support requests simultaneously • Eager to embrace new technologies and adapt to changing IT environments