IT Support Specialist

IT Support SpecialistLocation: Birmingham, AL (this role includes approximately 10% travel to jobsites)Reports to: IT ManagerEmployment Type: Full-time About CreatureCreature is a vertically integrated design-build firm pioneering the Design, Manufacture,Construct (DMC) methodology for healthcare facilities. Our teams work across design,manufacturing, and field execution-all powered by reliable technology infrastructure. The ITSupport Specialist keeps that infrastructure running. Purpose of the RoleProvide rapid, reliable technical support across hardware, networking, and systems to keepCreatures teams productive. Youll respond to user issues, troubleshoot problems, and escalateappropriately. This is hands-on technical work where speed, accuracy, and clear communicationmatter every day. Core AccountabilitiesDaily Break-Fix & User SupportOwn the ticket queue. Respond to hardware, software, and connectivity issues with urgency.Troubleshoot at the root, document solutions, and close tickets with accuracy. If you cant solveit, escalate clearly to the IT Manager.Hardware & Equipment ManagementSupport hardware deployment, setup, and maintenance. Image machines, manage peripherals,inventory equipment, and coordinate with vendors on repairs or replacements.Basic Network SupportAssist with network troubleshooting, connectivity issues, and device configuration. Work withinestablished network architecture under the IT Managers direction.Systems & DocumentationMaintain accurate ticketing records. Document problems and solutions so patterns emerge andknowledge builds. Keep system documentation current.IT Onboarding SupportSet up new hire equipment, provision access, verify systems work, and confirm user readinesson Day 1. What Exceptional Execution Looks LikeYou close tickets fast and right-users dont come back with the same problem twice. Hardwareflows smoothly: new equipment is ready on time, repairs are tracked, inventory is accurate. Youknow when to escalate and do it clearly, with full context for the IT Manager. Yourdocumentation helps the team learn from recurring issues. Youre reliable-people trust you toshow up, solve the problem, and communicate clearly. Traits That Define SuccessOwnershipOwn your tickets and your response time. If you dont know something, find out-dont guess.Bias for SpeedUsers are waiting. Troubleshoot methodically but move fast.ConscientiousnessDocument what you fixed and why so the next person (or next time) has the answer.Clear CommunicationExplain technical issues to non-technical people without condescension. Tell users what to doand why.ReliabilityShow up, follow through, take care of details. QualificationsMust-HaveHigh school diploma or equivalent; ongoing technical education (certifications, training)expected.Strong troubleshooting mindset and comfort learning new systems quickly.Basic hardware knowledge: desktops, laptops, peripherals, monitors.Familiarity with Windows and/or Mac operating systems.Ability to follow documentation, ask questions, and work independently on routine tasks.Professional communication skills-youll interact with people across the company.PreferredBachelors degree in Information Technology, Computer Science, or related field.CompTIA A+ certification or in progress.Basic networking knowledge (TCP/IP, DNS, DHCP concepts).Experience with helpdesk or technical support.Familiarity with ticketing systems or IT service management tools. Why CreatureThis is a hands-on technical role where youll build foundational skills in hardware, networking,and troubleshooting. Youll work for an IT Manager who expects you to learn, ask goodquestions, and grow. As you develop expertise, youll take on more complex issues and buildtoward senior technical or specialization roles.Creature is an equal opportunity employer. We celebrate craftsmanship, collaboration, andcommitment to excellent execution.