IT Support Specialist

IT Support Specialist (Contract)

Job Summary

We are seeking a motivated, detail-oriented IT Support Specialist to provide temporary support for IT operations. In this role, you will assist employees with technical issues, maintain hardware and software systems, and help ensure a reliable and secure technology environment. This is an excellent opportunity for an early-career IT professional to gain hands-on experience in a fast-paced, collaborative workplace.

This is a 12+ week contract position providing interim support and requires onsite attendance five days per week in Bloomington, MN. This position will pay between $28-34/hr.

Key Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Assist with the maintenance of Windows servers, workstations, and user accounts.
• Perform routine system updates, backups, and security checks.
• Set up, configure, and deploy new computers, software, and peripheral devices.
• Troubleshoot connectivity and network performance issues.
• Document IT procedures and maintain accurate hardware and software inventories.
• Coordinate with vendors and service providers as needed.
• Perform additional duties and projects as assigned.

Required Skills & Qualifications

• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Effective time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to work effectively in a fast-paced environment.
• Strong problem-solving and troubleshooting abilities.
• Customer-focused mindset with a collaborative approach to teamwork.

Education & Experience

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• 1-2 years of experience in IT support, help desk, desktop support, or a similar role, including internships.
• Working knowledge of Windows operating systems, Active Directory, and basic networking concepts.
• Experience supporting and troubleshooting Microsoft 365 applications is preferred.
• Ability to quickly learn new technologies and adapt to changing business needs.
• Strong customer service and communication skills.
• Preferred: Experience supporting users of design applications such as AutoCAD, Revit, or Adobe Creative Suite.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.