IT Support Specialist

Job Summary:

We're looking for a curious, service-minded IT Support Specialist to join our Boise team. You'll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.

WHAT YOU'LL DO

End-User Support

• Respond to help desk tickets and walk-up requests from office employees
• Troubleshoot hardware and software issues across Windows and macOS devices
• Escalate complex issues to senior team members and follow through to resolution
• Keep users and management informed on ticket status

Hardware & Equipment

• Image, configure, and deploy laptops and workstations for new hires
• Perform basic hardware repairs (RAM, hard drives, peripherals)
• Unbox, inventory, and asset-tag incoming equipment
• Set up displays, AV equipment, and standing desks

Device & Account Management

• Onboard devices using Windows Autopilot and Microsoft Intune
• Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
• Support basic Exchange/M365 tasks like shared mailboxes and distribution lists

Documentation

• Keep knowledge base articles and SOPs accurate and up to date
• Document recurring issues and contribute to process improvements

WHAT WE'RE LOOKING FOR

• 1-2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
• Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
• Basic understanding of Active Directory, Azure / Entra ID and user account management
• Comfortable setting up and troubleshooting hardware
• Strong communication skills and a customer-first attitude
• Organized, reliable, and able to juggle multiple requests
• Ability to lift up to 50 lbs

Nice to Have

• CompTIA A+ or working toward it
• Exposure to Intune, Autopilot, or Jamf
• Any scripting or command-line experience (PowerShell, Terminal)

Education

• Degree or diploma in IT, Computer Science, or a related field - OR equivalent hands-on experience or certifications

WHAT WE OFFER

• Competitive medical, dental, vision, and life insurance
• 401(k) with company match + RSUs
• Work from anywhere 3 weeks per year
• Maternity and paternity leave
• PTO + Volunteer Time Off